Just don’t bother
Just don’t bother! Everything about this company is awful. I bought a band 9 active that just wouldn’t pair with the app. I eventually found an online chat function that drove me to despair! Finally I asked for them to arrange a return as it was impossible to do this online as the return button took you somewhere completely irrelevant. I then got the most ridiculous email. When I have calmed down and regained my strength I’ll tackle that. Please learn from my experience and just don’t bother.