An Issue Sorted!
When I received the items I wrote on the same day that I needed a refund because ingredients in the foundation posed a risk for me. I had no reply at all. Two days ago I wrote again and have not heard anything. I’d love to be able to talk to someone to sort the issue out. I noticed that customer service answers quickly on here so I hope we can resolve matters this way. UPDATE: as soon as Customer Service saw this they contacted me and were really wonderful. We have mutually agreed a solution to the problem. I believe I really did get lost in the system and I’m so glad I was able to establish a connection via TrustPilot. I would definitely use this company again.