Cheap product made by a machine
I received their link through my New York Times account. Their website is so convincing that it never occurred to me to check in Trustpilot. I was convinced I ordered two different, hand crafted, wood carvings, but I received two of the same. so I contacted them to ask if I could exchange one. No replay. I looked at their return policy and they make it almost impossible to return, with the time restrictions and cost of postage. I was a bit suspicious when I saw the products wrapped roughly, with no indication that they came from a design studio. the return address, rather than a studio in the USA, is from a warehouse in Buckinghamshire. When I buy from a craftsperson, the items, even a card, are beautifully and lovingly wrapped, usually with a personal message, that leaves no doubt about the provenance. The products I received are obviously mass produced, made by a machine, and look OK, but certainly are not worth the price they charge for them. I ordered from their website, my order number is Order #127133, but, like the orders of all the people that rate one star, they will be no record of mine. This people have no shame, they are just scammers. I wish there was some way to stop them. I later on received the offer to get the right figurine without returning the one I do not need, after paying £6 towards postage. At this point, having paid over £40 for my previous order, I decided to buy the figurine I wanted on Amazon for just over £6, which is possibly the right price.