Great experience
I had a great experience buying a gift at Yukon Design Studio. Martin was extremely helpful and answered my request right away. The gift was beautiful and arrived quickly.
About Yukon Design Studio
Data updated- Website
- yukondesignstudio.com
- Category
- Animals & Pets
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 102 reviews
- Replies to negative
- 83% (20/24)
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Is Yukon Design Studio legit?
Yukon Design Studio (yukondesignstudio.com) has a 4.0 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Animals & Pets and its reputation is good. 22% of reviews are 1 star, a relatively high share; The business has replied to 83% of negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-09-05.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the wonderful wooden carvings, noting that the items are beautifully crafted, make very meaningful personal gifts, and closely match the online pictures. People also appreciate the exceptionally quick support and friendly service provided whenever they reach out with questions or special requests. Some reviewers were not happy with extended delivery delays, long transit times, and missing tracking updates that caused unnecessary stress. However, a few people also mentioned difficulties getting timely responses from support when trying to resolve issues, alongside concerns about items unexpectedly shipping from overseas.
Auto-generated from all reviews of this business. For reference only.What people say
Yukon Designs went the extra mile
I gave the wrong delivery address and Yukon Designs went out of their way to address the problem. Their carvings are of good quality, and they are affordable. Their personal service is exceptional.
A company that listens
The team truly listens. They took the time to understand my request and made every effort to help solve my problem, not just do the bare minimum. It's clear they take pride in their work, and it shows in the quality. On top of that, the product itself is awesome it does exactly what I needed. I'd definitely recommend this company to others.
Reliable company with good…
Reliable company with good communication. The product was in good condition on arrival amd is really cute . The shipping took a bit longer than i thought but it was from states and im in uk.
YD was accommodating and committed to…
YD was accommodating and committed to finding a solution that was beneficial for both parties.
Unfair attitude
Just to illustrate the unfairness of this merchant. Here is a copy of their message : Thank you for following up, and I’m sorry for the delay in getting back to you. Yes, that’s absolutely fine — we can proceed with the 30% refund as previously proposed, and you can keep the items. I never received the refund and after an abnormal number of reminders, Yukon are asking to sending back the products. Is this a serious company ? Tino Bocciolini
After months of patience
After months of patience, despite Yukon’s commitment (Martin) to partially cash back my purchase for a defective product, they never respected their word. Not a serious organisation. Products are made and sent from China. Cheap quality. I never asked for a replacement (cheap quality). Now, Yukon ask me to send back the items. We already had this discussion last year and, instead of sending back products, they offered a partial refund. They offered a partial refund and NEVER respected their word, but no answer on this point. Now, they revert back to sending items back. The never ending story with an unfair merchant.
Reply from Yukon Design Studio2026-06-30
Hi Tino, We're sorry to hear that you're disappointed. We sent you a replacement package free of charge in an effort to resolve the issue. If you're not satisfied with the products, you're welcome to return them to us, and we'll issue you a full refund once they are received. Our goal has always been to find a fair solution, and we're still happy to help if you'd like to proceed with a return. Kind regards, Jeff | Yukon Design Studio
Our order was delivered to a locked…
Our order was delivered to a locked office and we lost track of its journey to our package room. The Yukon folks were very helpful and we now have our wood carving happily on our mantle. Bob Kniffin Westford, MA
My purchases were beautiful handmade…
My purchases were beautiful handmade wooden gifts, with fast, excellent service. The items I purchased were great for Father’s Day’s dog and cat lovers. It won’t be my last purchase from Yukon Design studio.
Horrible logistics and shipping
I don't know about the product but I could tell you one thing. I ordered this 2 weeks ago and it still hasn't showed up their shipping is Horrible. I will not be ordering from then again
Reply from Yukon Design Studio2026-05-13
Hi Rob, According to the shipping carrier’s records, your sculpture was delivered one day after you shared your review. We sincerely apologize again for the delay and frustration caused during shipping. Could you please confirm whether you have now received the package? Warm regards, Martin
Beautiful work.
Very easy ordering process and very timely delivery.Best of all is the product itself, such beauty in its simplicity. Thank you so much. Sean
Very nice product and professional service
The product is very beautiful. Great work! Very positive vibe. Although the first delivery was lost, the company quickly and successfully sent the product within a few weeks.
Such a cute product.
Quite expensive for quality of product
Quite expensive for quality of product, could have polished or coated/varnished
Reply from Yukon Design Studio2026-03-06
Hi Nancy, Thank you for your feedback. We're sorry to hear that the product did not meet your expectations. We would just like to mention that to ensure the highest quality, it is important to purchase directly from our official website, as there are unfortunately some lower-quality copies of our designs sold elsewhere online. We have already encountered several cases where imitation versions were sold that do not match the quality of our original carvings. If you did purchase from our official store and feel the item is not as expected, please feel free to contact us at [email protected], and we’ll be happy to look into it and assist you. Kind regards, Martin Yukon Design Studio
Delivery took 6 weeks.
Delivery took 6 weeks. Once I received, sent back for refund per information on website. Address in website was labeled "vacant" by USPS tracking. Do not buy anything from this company. Customer support is terrible. Now they won't respond to emails or messenger to resolve.
They were a great company to buy from.
They were a great company to buy from. So helpful and quick to respond when I hadn't received my delivery. Would highly recommend them.
I had a great experience with Yukon…
I had a great experience with Yukon Design Studio and give them 5 stars for the product and 5 stars to their customer service. While searching for a birthday gift for my wife, I came across a advertisement of the girl and floppy eared dog piece. Since we’re both dog lovers, I knew it would be a great gift. She absolutely loves it! Product quality is excellent and the finished product looks exactly as depicted in the ads. Very nice. I ran into a couple of shipping snafus and contacted Yukon’s customer service a couple of times via e-mail after the purchase. Once because the package was lost in shipment and another to let them know the item had been slightly damaged during shipment. The representative, Martin, was very helpful both times - replacing the lost package and then immediately replacing the damaged piece with a new set (something I was unaware of until it arrived). I really appreciated the courteous and professional response by the Yukon representative. It made me a believer that they care about the customer’s experience.
Charlie-Girl
I really love the wee beagle bought from you in December! It reminds me so much of my late-beloved Charlie-Girl, a pedigree Canadian beagle. Thank you!
Woman Kissing Floppy Ear Dog - A Beautiful Remembrance
When I discovered Yukon Designs and their beautiful, heartfelt sculptures I was thrilled to have found "the perfect gift" for my daughter. When I saw the sculpture "Woman Kissing Floppy Ear Dog" I immediately knew this would be a treasured reminder of her precious dog Steve. She had recently suffered the loss of her awesome orange dog Steve who had been her dearest friend and constant companion for almost 15 years. I can't say enough praise for Yukon Designs and especially for Martin who so kindly and promptly responded to my emails and an addition to my order. The sculpture is high quality workmanship and heart touching. My daughter loves it, I love it, and it is the perfect reminder of many happy pup-kissed years with Steve, our precious orange dog. Thank you, Martin and the Yukon Designs sculptors, for your wonderful creations and being such nice folks to do business with.
Great experience and lovely figurine
Was a little apprehensive about buying from a Facebook advert but the communication from the seller was excellent. Took a couple of weeks to come from the USA but the statue is really very lovely and nicely made. Super impressed with the design, quality and customer service. Thanks. Rich
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