Matt
Matt, was very helpful and informative!!!!
About FurLife™
Data updated- Website
- getfurlife.com
- Category
- Animals & Pets
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 219 reviews
- Replies to negative
- 94% (16/17)
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About this business
FurLife™ – to provide natural products that promote the overall well-being of dogs. We believe that prevention is key when it comes to dogs' health. That's why we have carefully selected and formulated our products to help dogs maintain optimal health and avoid common health issues that could lead to costly vet bills in the future.
Written by the business, not verified by us.Is FurLife™ legit?
FurLife™ (getfurlife.com) has a 4.7 out of 5 rating on OK.one, based on 219 user reviews collected here. It is listed under Animals & Pets and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 94% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-09-05.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company, consistently sharing positive feedback. Customers frequently praise the support team for their prompt responses, friendly attitude, and dedication when handling order issues or mistakes. Many people appreciate how quickly replacement items are sent out without requiring them to go through any unnecessary hassle. Some reviewers were not happy with the product, mentioning that it failed to prevent fleas effectively for their pets. A few consumers also noted experiencing unusually strong smells or encountering difficulties when trying to get a timely response from support regarding complaints.
Auto-generated from all reviews of this business. For reference only.What people say
I ordered the wrong product
I ordered the wrong product, and realized it as soon as I ordered it. I emailed them right away, and Roy came through for me and canceled the order. Thank you!
Pratrick and Julia
Pratrick and Julia, were great help and were able to assist me in a problem I came across.
Tag problem
I was having a small issue with a tag i had purchased, so I reached out to ask about it. Glisson and Roy were both very helpful, courteous, and timely in finding a solution.
So far I have only received…
So far I have only received notification that a refund for part of my order was refunded. Assurance that the product has been shipped, is forthcoming?
Julia was very polite and understanding…
Julia was very polite and understanding of my decision and without hesitation, she moved forward with my request. For me, she would be my go to person whenever I needed help or assistance when dealing with customers
Issue settled in 24 hours
My experience was pretty straight forward and the response and turn around by Patrick settled my issue within 24hours. This is the best customer service I've had in years. Thank you Patrick, I appreciate your time to this matter.
Placed an order by accident but Julia…
Placed an order by accident but Julia came in clutch almost immediately when I requested assistance. Thank you!!
I was having a problem with my dog's…
I was having a problem with my dog's pendant. I contacted FurLife via email. I received a prompt response from Julia. I also had positive communications with JeAnne. They where willing to correct the problem quickly making sure I was happy with the result. I love this product and appreciate FurLife's commitment to help keep our dogs healthy and flea and tick free.
Problem solved
I had a problem with an item I purchased from FurLife. I wrote an email to their support department and Patrick answered. He was very fast answering my emails and resolved my problem. Great customer service !
The response time to my original email…
The response time to my original email was outstanding! Julia was very kind and is quickly replacing our dogs collars. Thank you!
Two of my products arrived damaged and…
Two of my products arrived damaged and Julia was wonderful at making this right. She was very prompt with her response and reordered the products as a replacement quickly.
Excellent Customer Service
Julia responded quickly and confirmed my request. She’s thorough, polite, yet professional at the same time. I’m very satisfied with her excellent customer service. Thank you Julia!
Thank you Glisson for all your help
Patrick was quick to not only fix my…
Patrick was quick to not only fix my address but let me know it was changed. I appreciate his help
customer service, replacement
I was recently told about FurLife by my uncle who uses the products for both his cat and dog. Recently our dog had picked up fleas, which was a disaster.. I ordered a 12month collar as soon as he told me about it.. it came, smells AMAZING, and seemed to be helping deter anything during his trips outside to the potty.. day 4 rolled around and I noticed his furlife was oily when I was removing his collar to give him a precautionary bath.. that’s when I realized his furlife was completely empty.. I emailed the support line immediately with a picture of proof and was emailed almost directly back (on a Saturday night) by Julia— who was understanding, helpful, and friendly. FurLife had a replacement shipped that same night. We are eager for it to get here, and hoping we have better luck this go around. Thank you!!!
Although my order had the wrong address…
Although my order had the wrong address Patrick was right on my messages and my problem. Said he would take care of it.
By far the best customer service I have…
By far the best customer service I have had in years! Glisson & Julia helped me with an issue. I already liked Furlife flea & tick pods, but now I LOVE THE WHOLE COMPANY!! Do not pass up any of their products! You, and your pets will be beyond happy!! :)
I have ordered from FurLife before and…
I have ordered from FurLife before and I love their product. This time for whatever reason I did not receive it even though it was confirmed delivered. FurLife is making it right by reshipping me another order at no cost to me. I am so grateful! Thank you! That is wonderful customer service.
I had placed an order and unforeseen…
I had placed an order and unforeseen problems occurred, I sent a email asap to asked to cancel my order, Julia promptly responded and cancelled and refunded I am so happy and grateful, I do plan to do another order as soon as I can, thank you again Julia
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