JeAnne was very helpful
JeAnne was very helpful. I needed a address change that I couldn't do in my order and she helped very fast
About FurLife™
Data updated- Website
- getfurlife.com
- Category
- Animals & Pets
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 219 reviews
- Replies to negative
- 94% (16/17)
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About this business
FurLife™ – to provide natural products that promote the overall well-being of dogs. We believe that prevention is key when it comes to dogs' health. That's why we have carefully selected and formulated our products to help dogs maintain optimal health and avoid common health issues that could lead to costly vet bills in the future.
Written by the business, not verified by us.Is FurLife™ legit?
FurLife™ (getfurlife.com) has a 4.7 out of 5 rating on OK.one, based on 219 user reviews collected here. It is listed under Animals & Pets and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 94% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-09-05.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company, consistently sharing positive feedback. Customers frequently praise the support team for their prompt responses, friendly attitude, and dedication when handling order issues or mistakes. Many people appreciate how quickly replacement items are sent out without requiring them to go through any unnecessary hassle. Some reviewers were not happy with the product, mentioning that it failed to prevent fleas effectively for their pets. A few consumers also noted experiencing unusually strong smells or encountering difficulties when trying to get a timely response from support regarding complaints.
Auto-generated from all reviews of this business. For reference only.What people say
Fast and took care of it
Excellent customer service!
I had tried to use a discount code and it didn’t go through upon my checkout. I emailed the company and in less than 24 hours, Julia had responded and refunded me the discount amount. Excellent customer service!!
Excellent Customer service! Awesome products!
I accidentally ordered 7 collars for cats instead if dogs. Julia responded quickly and my order was adjusted with no hassle. Thank you for being so helpful Julia. I will continue using these products as they are all natural and actually work! And they have fun colors 😁
The customer service at Furlife is second to none
The customer service at Furlife is impeccable!! Second to none!! Particularly JeAnne and Julia. They respond quickly and are straight to the point, they fix any issues with orders get the problem solved with the quickness! I highly recommend buying stuff for your fur babies at fur life!!!
I let them know one of the 6 pendants I…
I let them know one of the 6 pendants I ordered was leaking after a couple of months. Sent a picture of said item and the girls, Julia and JeAnne, kindly submitted a replacement order. FurLife's Customer Service is excellent. I will definitely being reordering when it is time as product has been controlling the tick problem I was having. Thanks girls!
Resolving a fur life support issue
After explaining the situation Julia was very helpful in resolving the issue and it's appreciated
Timely manner of getting back to me…
Timely manner of getting back to me with my issue. Did good on helping to solve the issue.
Patrick was knowledgeable and prompt…
Patrick was knowledgeable and prompt with emailing me back asap… love the products for my pups!!!
Bringing back customer service😊
I created a situation and customers service was more than happy to help me and it saved me over $50.00. Great service and looking forward to using the product on our pups.
a refund request
I asked for a refund of product not expecting a good result and having to jump through hoops as with other companies. I sent an email and received a reply right away from Patrick! As I was updating further information In another email, Patrick had already sent a reply!! Happened three times over. Poof that they stand behind their products and the integrity of this business. Should I have interest in another product, I will definitely come back to Furlife.
Ramon Patrick Roy
Ramon, Patrick, and Roy were very helpful in resolving an issue for me. Great to work with and get to the bottom of the situation. They were detailed, specific and friendly. I appreciate the prompt help. Thank you very much!
Thank you so much julia my fur baby…
Thank you so much julia,jeanna and mat.for great customer service my fur baby thanks you to for your great customer service .
Customer service top notch
When the oil tab fell out of my dog’s collar, I emailed the company and explained the situation as it had only been less than a month. They were extremely fast in their response and sent a replacement with no problem.I cannot rave enough about the excellent customer service I received from JeAnne at FurLife.
Roy has been super helpful with all my…
Roy has been super helpful with all my questions! Thank you!
In most instances when I reach out to…
In most instances when I reach out to companies due to a question or a problem, I anticipate receiving an AI response or no response. Julia responded to an issue that I had with a recently placed order promptly. It gave me satisfaction to know that I was heard quickly and that the problem would be corrected.
I received quick feedback to my email…
I received quick feedback to my email and satisfactory response which included a refund. Appreciate dealing with companies who have prompt customer service. I’m a three year customer of furlife. I trust it to be safe as well as effective for tick, flea and mosquito protection.
Wrong address
I put the wrong address for the order to be delivered to, I sent a request to change it to the correct shipping address and they responded within 1 1/2 hours. Very good customer service! Thank you!!
Roy, Julia, and Patrick made this an easy and…
Roy, Julia, and Patrick made this an easy and pleasant transaction and even gave me a free gift I would recommend for Fur life.
Patrick was very helpful getting a new…
Patrick was very helpful getting a new collar to us. Thank you Patrick.
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