FurLife™ – to provide natural products that promote the overall well-being of dogs. We believe that prevention is key when it comes to dogs' health. That's why we have carefully selected and formulated our products to help dogs maintain optimal health and avoid common health issues that could lead to costly vet bills in the future.
Written by the business, not verified by us.FurLife™ (getfurlife.com) has a 4.7 out of 5 rating on OK.one, based on 219 user reviews collected here. It is listed under Animals & Pets and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 94% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-09-05.
Reviewers overwhelmingly had a great experience with this company, consistently sharing positive feedback. Customers frequently praise the support team for their prompt responses, friendly attitude, and dedication when handling order issues or mistakes. Many people appreciate how quickly replacement items are sent out without requiring them to go through any unnecessary hassle. Some reviewers were not happy with the product, mentioning that it failed to prevent fleas effectively for their pets. A few consumers also noted experiencing unusually strong smells or encountering difficulties when trying to get a timely response from support regarding complaints.
Auto-generated from all reviews of this business. For reference only.Patrick was very prompt in returning my email - He thoroughly explained what was going on with my collar. I love the product and appreciate people like Patrick who take the time to answer the customer's inquiries. Thanks again Patrick
Well i bought the collars for my cats and put the collars on and now my cats are covered in fleas again. I dont understand why they keep getting fleas back. I have emailed and never got a response back.
We’re really sorry to hear this. We know how frustrating it is to see fleas coming back after you’ve already taken steps to protect your cats. Fleas can sometimes return because they may still be present in the home or surrounding environment, but we’d definitely like to take a closer look at what’s happening with the collars. We’re also sorry that you haven’t received a response to your email. Please reach out to us again at [email protected] with your order details, and our team will look into this and help find a solution for you.
Patrick was very helpful and actually took care of the problem right away thank you
This product was very strong smelling right out of the package. It .ade one of my dogs sick. The product worked for about 2 weeks and fleas were right back. I sent an email to the company about this i did not get a refund, they sent me a review form in the email and acted as if they did not get my email. So I paid $70 for 2 flea colors that did not last 30 days. Not satisfied at all. I can't remember the exact date, just that it was in July.
We’re really sorry to hear about your experience, especially that one of your dogs became unwell after using the collar. While our ingredients are generally safe, every dog can respond differently, and individual sensitivities can occur. Since your dog had a reaction, we recommend discontinuing use. We also understand how frustrating it must have been to see the fleas return after only a couple of weeks and then feel like your email wasn’t properly addressed. That’s not the experience we want for our customers. Please reach out to us again at [email protected] so our senior team can review your order and previous communication and work with you to find a solution.
I enjoyed my encounters with fur life products and fur life support. They were very helpful and understanding and listened to everything. I was asking before they made comments. Thank you for life for your great customer service.
The customer service was very good. I was inquiring about the puppies I have. While playing outside they chew the collar to pull down the other dog(both do it to each other) they put a hole in the plastic and all the oil runs out. I wanted to know if you make something for this problem. I know they will grow out of it, but the expense right now is hard to swallow. Patrick informed me that there is not an answer for this problem.
I had ordered Fur life's Coat Guard and received a message that my order was cancelled. I wrote to find out why and Julia explained that the initial offering was already sold out as I was ordering. She helped me with another product that may help with my dog's itching and dry skin. I appreciated the help very much.
Julia was very helpful for my issue. I received props and courteous attention. Problem was solved.
Julia and Glisson were very helpful with a quick response and explaining that the product changed names and was still the same product I wanted. Then a few moments later I got an email saying the item that was missing was already getting being processed to be set out. Thanks again for all your help Julia and Glisson
Their flea and tick collars and tags actually work! My dog went from having flies swarming around her in the woods and coming home with 10+ ticks embedded, to zero ticks in an entire spring, summer and fall, and minimal bugs bothering her. She has seizures with conventional flea and tick meds and collars so we needed an alternative and found one that I think is even better. One time there was a defect with one of the products, and Julia from their customer service was very kind and replaced it immediately, without making me go through an annoying return process which I’ve experienced with other companies. I seriously always recommend these products to my friends!
I was having issues with the new pendant we received not keeping fleas off our dog. They were quick to respond and were able to get a new one sent to me with zero issues! Shout out to Mat for being awesome 👏
I had a small issue with a flea collar item so I contacted FurLife for assistance. Patrick responded to my issue within the hour and very quickly and professionally resolved it! Within hours he had a replacement item in the way and a very satisfied customer. Thank you Patrick, will definitely be purchasing again in the future!
No where in the advertisement does it mention anything about the smell which the company obviously knew about because of the disclosure on the product
Thank you for pointing this out. We understand why you’d be frustrated by the noticeable scent, especially if it wasn’t something you were expecting from the advertisement. The scent comes from the natural ingredients and essential oils used in the collar, and we appreciate your feedback that this could be communicated more clearly before purchase. Please reach out to us at [email protected] so our team can look into your experience and see how we can help.
I had a faulty disk that goes in the tag (pendant) and I reached out to Furlife and their support team, after a few emails with Roy and Julia, they are replacing with a new tag. Ive been using the collars for 4 years and absolutely love them but when they offered a discount on the 12 month tag I knew I had to purchase, in pink, after a few days the itching and chewing stopped. My pup is so happy I finally found a great product.
Julia listened to me and did what I asked without an argument. Very polite.
Julia was a big help with my mistake, I really appreciate what she done for me. Thanks bunches Julia
An item was missing out of my shipment.I emailed the company to let them know.They replied and are sending me another collar.
Julia did a fabulous job with my customer service issue. I am 100% satisfied in the result. Thank you so much Julia you are the best!
The most important thing to me is response time. I sent in a complaint about your product, and Julia responded with a simple request; it looks like she cleared up the problem
Julia exceeded all of my expectations. She responded incredibly quickly, took care of my request the very same day, and even worked on it over the weekend. Her professionalism, courtesy, and commitment to outstanding customer service truly stood out. It's rare to find someone who is so responsive, dependable, and genuinely cares about helping others. Thank you, Julia, for providing such exceptional service. I truly appreciate everything you did!
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