FurLife™ – to provide natural products that promote the overall well-being of dogs. We believe that prevention is key when it comes to dogs' health. That's why we have carefully selected and formulated our products to help dogs maintain optimal health and avoid common health issues that could lead to costly vet bills in the future.
Written by the business, not verified by us.FurLife™ (getfurlife.com) has a 4.7 out of 5 rating on OK.one, based on 219 user reviews collected here. It is listed under Animals & Pets and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 94% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-09-05.
Reviewers overwhelmingly had a great experience with this company, consistently sharing positive feedback. Customers frequently praise the support team for their prompt responses, friendly attitude, and dedication when handling order issues or mistakes. Many people appreciate how quickly replacement items are sent out without requiring them to go through any unnecessary hassle. Some reviewers were not happy with the product, mentioning that it failed to prevent fleas effectively for their pets. A few consumers also noted experiencing unusually strong smells or encountering difficulties when trying to get a timely response from support regarding complaints.
Auto-generated from all reviews of this business. For reference only.I guess i forgot to add my discount and was really bummed about it. Isent a message to boohoo about it and Julia totally made my day! She went ahead and gave me my discount yeah! She didnt make me wait and put it on a future buy she gave it to me on this very purchase. Thank you so much Julia you dont know how much i appreciate your customer service thank you so much. Jojett Carlson
I had a great experience with FurLife’s customer service, especially with Roy. He was extremely helpful, professional, and kept me updated throughout the entire process. He made sure I had my tracking information and took the time to explain everything clearly. It’s refreshing to deal with someone who genuinely seems to care about the customer. Great attitude and excellent communication. Thank you, Roy, for going above and beyond!
I had sent an email about an issue. Within MINUTES 2 of the team members responded. Glisson and Julia solved my issue and sent out a replacement immediately. The customer service of this company and these 2 employees is top notch. They care about their customers. I will be a loyal customer for years to come. Thank you Glisson and Julia for all your help, you are AMAZING. Kerry Pruetting
Glisson handled my request quickly..I am very satisfied with the help Thanks Kim muller
I received a product that was damaged in shipping. I sent an email to Furlife support explaining the situation. Rob and Julia promptly emailed back asking for pictures which I sent. I promptly received another email indicating they were sending a replacement item. I am pleased with the quick response and resolution to my issue. Thanks Rob and Julia!
My product was replaced by FurLife as requested. I am very thankful. And the product is also very good at preventing insect infestations. I'll get more in a year.
Glisson and Julia over at furlife handled my issue with professionalism and helped me get it resolved and I trust they will come through this time.
I was having a problem with delivery times, when I called the customer service rep could not have been more helpful and pleasant
WOW! Great customer service! Had an accident with one of the dog tick and flea collar attachments.. not a company issue.. but they replaced the item at no cost!! And free shipping! Many thanks to Roy, JeAnne, Mat and Julia!! Absolutely outstanding customer service!!
Gilisson took care of a double order I did not want. I was done within 6 hours. I really appreciate the quick response. I am very pleased with Furlife products.
Excellent products and I have the proof - but not how i wanted it to happen. Customer Service - specifically Julia -- is excellent! Been using for years and Zero issues with fleas & ticks. My dog started scratching like crazy & after trip to vet, they confirmed she had fleas & was allergic to them biting her. I said how could that be? I've been using this Fur Life Pendant on all the family for years - and low and behold the bubble inside the pendant was missing. So zero issues with the pendant and when there was no pendant a nightmare ensued. Proof of a great product! Now the service I received from Julia - I sent an email describing what happened and within an hour, Julia had responded to me as well as issued a new one be sent out no charge and I received the order confirmation. Wow - that was quick!
We love the pendants. We have two labs and it has kept them safe. I love most of all its natural, and I don’t have to shove a chemical pill down my dogs throat. As he hated the taste of the pills. We had a pendant fall out of our male dogs holder and they replaced at no cost. Great product great customer service.
Absolutely amazing customer support from the good people at FurLife, Glisson in particular! I made a mistake with my first order and instead of having to wait till it was delivered so I could send back the extra item and then wait again for the intended one to come, they responded to my email very quickly and fixed my mistake so it will all be delivered correct the first time ....AND I APPRECIATE THAT! Off to a great start with me! (I'll update once I receive the order. )
One of the tags popped. I contacted customer service, and after sending them a photo, they told me they would be sending me a new one. Great costumer service! Glisson and Julia were great!!
Well 1st this is the 2nd tag I have ordered as i love this product. I thought I ordered the red tag and made a complaint about it. Actually it was my fault but the nice lady Julia msged me back promptly and took care of the problem right away. Most companies could care less once they get your money but Furlife cares. Julia made a big difference in my opinions and I know I will be a forever furlife customer!! Thanks Julia I really appreciate all u did for me.
Glisson and Julia showed me they truly cared about my dog. I had a very unusual situation, they took the time to listen and made me feel heard. They were quick in responding and followed through on their promise.
JeAnne got my subscription cancelled in less then 5 minutes and was very helpful. My only complaint is that the product took almost 2 weeks to get to me after ordering.
Well the girls, JeAnne & Julia, were very nice, helped me with my problem quickly,and it was painless. I've not seen any improvement in my flea problem yet, im hopeful.
I placed a order for the Furlife pendent.I picked the wrong color.JeAnne and Glisson were so helpful and responded to my request to change the color of the pendent.Great customer service.
219 reviews matching
TherapetMD
Pestlab
PuppyPad
smooche
SPARTAN™
Polar Haircare
Forge Men
MyDermaDream