Customer service is great
Customer service is great, Julia & Patrick were very helpful & resolved my issue
About FurLife™
Data updated- Website
- getfurlife.com
- Category
- Animals & Pets
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 219 reviews
- Replies to negative
- 94% (16/17)
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About this business
FurLife™ – to provide natural products that promote the overall well-being of dogs. We believe that prevention is key when it comes to dogs' health. That's why we have carefully selected and formulated our products to help dogs maintain optimal health and avoid common health issues that could lead to costly vet bills in the future.
Written by the business, not verified by us.Is FurLife™ legit?
FurLife™ (getfurlife.com) has a 4.7 out of 5 rating on OK.one, based on 219 user reviews collected here. It is listed under Animals & Pets and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 94% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-09-05.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company, consistently sharing positive feedback. Customers frequently praise the support team for their prompt responses, friendly attitude, and dedication when handling order issues or mistakes. Many people appreciate how quickly replacement items are sent out without requiring them to go through any unnecessary hassle. Some reviewers were not happy with the product, mentioning that it failed to prevent fleas effectively for their pets. A few consumers also noted experiencing unusually strong smells or encountering difficulties when trying to get a timely response from support regarding complaints.
Auto-generated from all reviews of this business. For reference only.What people say
The product works when nothing else…
The product works when nothing else dos! The customer service is bar none! Highly recommend!
Glisson from FurLife to the rescue!
I recently had a great experience with the customer support from FurLife. I had no clue that I had clicked on subscription for my order from the previous month, and of course once I got the email saying that my new order processed and was charged I immediately went straight to customer support and requested a refund. Living paycheck to paycheck can be difficult and stressful specially when surprise charges happen. Well Glisson from FurLife was so nice and understanding of my situation. He got to work right away and cancelled my subscription and gave me my refund in the same day. He explained everything so well and I am very appreciative of his help. Thank you again Glisson, you’re doing an amazing job!
I somehow got confirmed for a cat fur…
I somehow got confirmed for a cat fur life when I clicked the dog one. I immediately messaged their customer service to see if they could fix it and Glisson was so nice and made sure it got corrected so my dog can be protected! Already loving this company!
Julia was so much help with mine being…
Julia was so much help with mine being tore up sent pics of pendant and she sent me new ones so pilot and good service
Quick responce
I made a mistake when ordering so I requested a cancellation of that item. I received a quick response and Julia informed me that she had taken care of the issue and that I would be getting a refund for that item. I appreciate her help and this boosts my confidence in the company and product😊
Julia was extremely helpful & solved my…
Julia was extremely helpful & solved my issue with a damaged item immediately! Very great customer service! :)
thanks for the willingness to send a…
thanks for the willingness to send a replacement for a product that leaked everywhere
Kindness is still alive.
Jeanne and Julia were so kind, generous and understanding of my plight with the 12 month collars. I love Fur Life and have used the collars for a few years now and have never had any issues. I had four of my cats who wear collars daily, lose and/or break their collars. I contacted Julia via email and she responded very quickly and professionally. The collars are being replaced ( I was just a little past the return) and that is what I wanted. Fur Life is a great company with an excellent customer service personnel, who take their time to make sure the customers are happy and treated with respect. Sincerely, June Alexander
We absolutely love this product and…
We absolutely love this product and this is our second time buying this product. Julia and Glisson were so wonderful and very helpful with solving the issue we had. We will continue using furlife and we tell everyone we know how great it is.
I used furlife for a year
I used furlife for a year. It worked so well that I reordered this year. Unfortunately, this one had issues. I contacted Julia at customer support. What a nice young lady. She checked all of my information, sent a 2nd email needing a couple more things. But the best part, she sent me a paid in full invoice with shipping information. I so appreciate her attention to detail. Thank you so much for treating me like a valued customer.
Julia and Glisson were very helpful…
Julia and Glisson were very helpful with the replacement of my previous order, they were courteous and respectful of my situation.They replied back to me very quickly. Thank you.
Had to reach out to customer support…
Had to reach out to customer support because I made a bad click and realized it after. Julia responded after reaching out to confirm my misstep and then left me know this evening that a correction was made and that I would be getting what I meant to order. Extremely nice and helpful customer service!
Had a great experience with Glisson and…
Had a great experience with Glisson and Roy! I was desolate to figure out what had happened to my order as my dog needed it really bad. I’d use this before. They kindly was able to help me and are sending me another pendant ASAP. Great employees and great customer service.
The prompt and courteous Agents of Animal Love
They were very proactive and told me precisely what to do. No run around just very friendly and helpful.y Dogs love them and we will definitely be back.
Glisson was very helpful to me
Glisson was very helpful to me I inquired about my order that I had not received it yet and he jumped right on it and had me an answer and got it resolved thank you so much Glisson!!
Shout out to JeAnne for the fastest…
Shout out to JeAnne for the fastest services. I had bought the product too quickly that I forgot to select the color pendant. I was able to find the service information and requested for the specific color without a hitch, they responded and fix my order within 24hr. Can’t wait to try out the product for my fur babies.
I needed to replace an item and…
I needed to replace an item and Patrick, with customer support, was a great help. I love their products. They have helped my cats tremendously.
Great Customer Support
I contacted support for my issue of having my gel packs falling out of the pendants. Glisson and Julia got in contact with me and gave me some tips to help keep them in with very active dogs and they replaced the ones that fell out. Very happy with their customer service. Great company that stands behind their products and one of the few I've found that Actually work to keep ticks and fleas in the woods and not on my animals.
Wonderful experience Julia and JeAnne…
Wonderful experience Julia and JeAnne were very knowledgeable and quick to respond.
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