Mat responded to my needs very quickly…
Mat responded to my needs very quickly and we are extremely happy with our FurLife products. Our dogs are well protected and We feel sure that they are safe from harm!
About FurLife™
Data updated- Website
- getfurlife.com
- Category
- Animals & Pets
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 219 reviews
- Replies to negative
- 94% (16/17)
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About this business
FurLife™ – to provide natural products that promote the overall well-being of dogs. We believe that prevention is key when it comes to dogs' health. That's why we have carefully selected and formulated our products to help dogs maintain optimal health and avoid common health issues that could lead to costly vet bills in the future.
Written by the business, not verified by us.Is FurLife™ legit?
FurLife™ (getfurlife.com) has a 4.7 out of 5 rating on OK.one, based on 219 user reviews collected here. It is listed under Animals & Pets and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 94% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-09-05.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company, consistently sharing positive feedback. Customers frequently praise the support team for their prompt responses, friendly attitude, and dedication when handling order issues or mistakes. Many people appreciate how quickly replacement items are sent out without requiring them to go through any unnecessary hassle. Some reviewers were not happy with the product, mentioning that it failed to prevent fleas effectively for their pets. A few consumers also noted experiencing unusually strong smells or encountering difficulties when trying to get a timely response from support regarding complaints.
Auto-generated from all reviews of this business. For reference only.What people say
I have 4 dogs amd 10 cats
I have 4 dogs amd 10 cats, I bought every one of them collars. My dogs got fleas and it cats to. I reached out to to customer service and they never responded and I guess could care less.
Reply from FurLife™2026-08-11
Thank you for sharing your experience. We’re very sorry to hear that the collars did not provide the results you expected, especially after purchasing them for all of your dogs and cats. We’re also concerned to hear that you reached out to our customer service team and did not receive a response. That is not the experience we want our customers to have, and we understand how frustrating this situation must have been. We would appreciate the opportunity to look into your order and concerns more closely. Please contact us at [email protected] with your order details so our team can review the situation and work with you to find a solution. Thank you for bringing this to our attention.
Thank you for your help Patrick and…
Thank you for your help Patrick and Julia.
Me and Google pay had some words
I had some technical glitches with my order that were my fault. Julia worked with me to fix them and get a new order sent to me. Even before the product gets here she earned 5 stars. Thanks Julia from FurLife. Pay
My dogs have worn FurLife for 2 years
My dogs have worn FurLife for 2 years. No fleas, no ticks. One day I looked and noticed the herbal globe gone. I had a replacement at home. I messaged the customer service team at FurLife curious if this was a regular thing, which it is emphatically not. Patrick and Julia read my email, reached out on a Saturday to take care of me and gift Freddie a collar FurLife. Small businesses really need our help, please support them.
Going on 3 years of loyalty
We have purchased many of the FurLife products for our 4 dogs. They are all different sizes and it helps to find a product that works. During the last 3 years I have used these for our dogs and they work great. No fleas, no ticks, no bugs. No bad smells, toxic oils, only the best for our furry friends. I was able to work with Glisson who was so helpful and responsive. Thank you for your expertise and support.
Awesome customer service
I ordered the furlife flea and tick pendant in July and I was excited to receive this pendant that would guarantee my dog would not have to worry about fleas or ticks for a solid year. Just 1 month in and something happened and I spotted fleas so I reached out to customer service (JeAnne, Julia, & Patrick) and explained my situation and within 24 hours they sent me a replacement pendant with no hesitation, no charge. These 3 individuals were helpful and professional. Thank you for all your help
My order got stuck in shipping
My order got stuck in shipping. One email to support was responded to within minutes by JeAnne, who identified the issue and immediately setup a new shipment. This is a very positive and courteous way to provide support. This type of support is very appreciated and i look forward to future business with FurLife.
Great product and customer service
Great product and customer service! Julia, JeAnne, and Mat made sure I received my replacement and waited for me to come back from vacation to actually ship it. After a month of use on my dog I highly recommend and will let anyone know to give it a try!
My dog has never had fleas until I…
My dog has never had fleas until I switch to FurLife. I took her in to get groomed and Vet visit. She was covered in them and the Vet was very concern for her health. She kept her there for 4 hours treating her with medication
Reply from FurLife™2026-08-10
We’re really sorry to hear about your experience. We can understand how upsetting it must have been to discover your dog covered in fleas, especially when she had never had them before. We take concerns like this seriously and would really appreciate the opportunity to look into what happened. Please contact our customer support team at [email protected] with your order details so we can review your case and work with you to find a solution. We sincerely hope your dog is doing much better now.
Don’t do it… the product is terrible…
Don’t do it… the product is terrible and they don’t stand behind it… it’s sold as PREVENTATIVE not a solution to a problem. None of the videos I’ve seen say that. They make it look like it will help solve a flee problem. And when I asked for my money back after the “30 day trial” I was told it prevents flees doesn’t stop them. I would save your money and buy something else!!!
Reply from FurLife™2026-08-10
Thank you for sharing your feedback. We’re sorry to hear that the product did not meet your expectations and that the way it was presented caused confusion. Our product is designed to help repel and prevent fleas and ticks rather than treat an existing infestation. We understand how important it is for this distinction to be clear before purchasing, and we appreciate you bringing your concerns about our messaging to our attention. We’d also like the opportunity to review your experience and the concerns you raised about the trial period. Please contact our customer support team at [email protected] with your order details so they can look into your case again and work with you toward a solution. Thank you for your feedback. It helps us identify where we can communicate more clearly and improve the customer experience.
There was a short reply time
Above and beyond customer support
I recently made a purchase of 4 furlife collars we had one that started leaking outside of the 30 day window. I emailed support Glisson, Ramon, and Julia were absolutely amazing at helping me with a fast solution, and we're able to get me a replacement shipped out within less than twelve hours.The team, it's great.The customer service is beyond exceptional. We are highly satisfied with our furlough life colors and would never use anything else.I highly recommend this company.They are exceptional.
Furlife is great
Furlife is great! I have used furlife for 2-3 years! I was ordering two fur life tags , And I want it certain colors for each Dog so I reached out to their customer service support. Glisson sent me a link that I could do this very easily and pay for it. It was so easy and Glisson helped me so Customer Service is still alive in this crazy world and I really appreciated it. I appreciate good “Customer Service “! Glisson met that expectation 🤗👏
I contacted furlife with my concerns…
I contacted furlife with my concerns and they responded fast and took care of me,thank you!!
Mat from customer service was very …
Mat from customer service was very quick to respond to my request for a replacement, I love these furlife products for all my animals .Thankyou again Mat !
Customer service
Customer service , Glisson helped me out. Had a defecr in product, no fault of their own. And they hurried me a replacement. Excellent service!!! Thanks a ton, Jeff
I love Furlife products
I love Furlife products. The customer service is excellent when I have a question they get back to me Thank you Roy and Julia for the excellent service Marilyn S
Very quick and helpful response
Getting an answer from Glisson just 1-2 minutes after I sent an email is remarkable. The response was polite, professional, and extremely helpful. Thank you, Glisson, for your help with this issue. I appreciate it.
Jeanne and Julia were VERY helpful with…
Jeanne and Julia were VERY helpful with my FurLife order. Our 6 year old Bernese Mountain Dog “Mochi” has never had any problems with ticks or fleas and I appreciate that I don’t have to poison him with other more invasive products! Thank you all so much!!! Sincerely, Marilyn Buzy and MOCHI!
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