Very helpful & such a quick response!
Quick response and able to help when I didn't have the correct password. Awesome. Thank you!
About FurLife™
Data updated- Website
- getfurlife.com
- Category
- Animals & Pets
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 219 reviews
- Replies to negative
- 94% (16/17)
Do you own FurLife™? Claim this profile for free and start replying to reviews.
About this business
FurLife™ – to provide natural products that promote the overall well-being of dogs. We believe that prevention is key when it comes to dogs' health. That's why we have carefully selected and formulated our products to help dogs maintain optimal health and avoid common health issues that could lead to costly vet bills in the future.
Written by the business, not verified by us.Is FurLife™ legit?
FurLife™ (getfurlife.com) has a 4.7 out of 5 rating on OK.one, based on 219 user reviews collected here. It is listed under Animals & Pets and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 94% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-09-05.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company, consistently sharing positive feedback. Customers frequently praise the support team for their prompt responses, friendly attitude, and dedication when handling order issues or mistakes. Many people appreciate how quickly replacement items are sent out without requiring them to go through any unnecessary hassle. Some reviewers were not happy with the product, mentioning that it failed to prevent fleas effectively for their pets. A few consumers also noted experiencing unusually strong smells or encountering difficulties when trying to get a timely response from support regarding complaints.
Auto-generated from all reviews of this business. For reference only.What people say
Good product
Good product, great customer service. Really happy to have this alternative for flea and tick preventative!
i had problems with my furlife pendent
i had problems with my furlife pendent. julia, patrick and Glisson have went out if the way to provide excellent customer service. much appreciated. thank you
I highly recommend furlife to everyone
I highly recommend furlife to everyone. I had an issue with a product, I contacted support I explained the issue and it’s been resolved. The product ( guard from fleas and ticks) for my dogs is the best thing I’ve found to work.. I highly recommend it. I’d also like to thank JeAnne and Julia for assisting me with this.. Kelly
I had an issue with my order and after…
I had an issue with my order and after figuring out what the problem was they corrected my order. Much appreciated.
I I could give 10 stars I would!!
I cannot recommend FurLife highly enough! We live on a 25-acre farm with three large, very active dogs, so ticks have always been a concern. Since we started using FurLife's pendants, we have not found a single tick on any of our dogs. The product truly does what it promises, and we have been beyond impressed with how well it works. Our dogs play hard, and unfortunately two of the pendants didn't survive their roughhousing. While I was disappointed that they were damaged, I completely understand that nothing is indestructible when you have big dogs that wrestle nonstop! What truly set FurLife apart was their incredible customer service. JeAnne, Julia, and Mat were absolutely wonderful. They were kind, understanding, quick to respond, and genuinely cared about helping us. They even took the time to offer helpful advice on how to better protect the pendants in the future by placing them on our larger dogs backward. That kind of thoughtful support is rare these days. It has been a long time since I've experienced customer service this exceptional. It's clear that FurLife stands behind both their products and their customers, and that means so much. Finding a product that actually works is amazing, but finding a company filled with people who truly care is even better. We are incredibly grateful we found FurLife. They have earned our trust, our loyalty, and our business for years to come. We will absolutely be returning customers, and I'll be recommending FurLife to everyone we know. If you're on the fence, don't hesitate—this product works, and the people behind it are every bit as exceptional as the product itself!
Quick response appreciated
Julia was quite helpful in getting a replacement pendant sent out to me. Of course I haven't received it yet as I just contacted Furlife!! Thank you Julia for your fast response, I really appreciated that!!
Quick response from Julia at Furlife to…
Quick response from Julia at Furlife to help fix my mistake on my order. Thanks so much. I will be placing the correct order soon. Thanks again!
Great Customer Service
Excellent response
Excellent response, Glisson corrected my shipping address as I asked.
Glisson and Patrick were great in…
Glisson and Patrick were great in helping me get my product reshaped after I accidentally sent my order to my old address. Thank you!! 😊
Ramon an Gibson are awesome these guys…
Ramon an Gibson are awesome these guys are very quick with responses an highly respectful an very professional an very nice
Dont want to honor their full refund guarantee
I bought the flea and tick pendants for my dogs in June and they were delivered July 1st. On July 29th I contacted Furlife and asked for a full refund because both my dogs became infested with fleas (they only had maybe a few fleas at the time I put the pendants on due to my spraying them religiously with flea and tick spray previous to putting on the pendants) but the pendants did not work and I just had to spend over $100 for the groomer to give them a flea baths and comb out. Their guarantee says full refund no questions asked but that's not what I got.I got "Try to use the product for at least 25 days to give it time to work"- I had already done that, 2nd email they were going to give me 40% and I keep the product, 3rd email they would give me 80% and I send the product back...It took 4 emails and me threatening to get PayPal and the Better Business Bureau involved for them to finally agree to refund my money! Never buying from this company again
Reply from FurLife™2026-08-01
Thank you for taking the time to share your experience. We're sorry to hear that our flea and tick pendants did not meet your expectations and that you were frustrated by the support process. Our products are designed to help prevent fleas and ticks, but in cases of an existing flea infestation, additional treatment for both pets and the home environment is often necessary to fully eliminate the problem. We understand how disappointing it is when the results don't match your expectations. We're also sorry to hear that our communication left you feeling dissatisfied. Our team aims to troubleshoot product concerns before processing a return to ensure customers get the best possible outcome, but we understand that this approach did not meet your expectations in this instance. We'd appreciate the opportunity to review your experience further. Please contact us at [email protected], and we'll be happy to look into your case. Your feedback is valuable and helps us improve both our products and our customer service.
Patrick jumped to my rescue
Patrick jumped to my rescue and immediately fixed my order before it was shipped. Great job!!
Excellent customer service
Wow! Customer service was fantastic. Emailed late on Thursday night and had a response early Friday morning! Unfortunately I had to ask for a refund, well to stop and order due to a condition my dog has. I was so excited and was looking forward to my purchase. I will be speaking to my vet and possibly will be able to reorder. Julia thank you for your prompt and positive response. You rock! Sincerely, Lisa
My dog's pendant got popped when they…
My dog's pendant got popped when they were playing and the company was very quick to send me a free new product. Julia was very helpful.
Quick and Understanding Customer Service
My concern was quickly addressed and a replacement for the faulty product was immediately issued. Thank you for not complicating the issue.
Everything went great
Everything went great, JeAnne and Julia helped with an issue I had with an order. And so far, everything turned out good. Thank you for all your help.
Very fast and respectful
Very fast and respectful. Patrick, who assisted me was very helpful and understanding. I truly appreciate that they back their products the way they do!
I had an issue with my product I…
I had an issue with my product I received and Jeanne, Mat and Roy helped me so quickly with a solution to my problem. So thankful they really do help!
TherapetMD
Pestlab
PuppyPad
smooche
SPARTAN™
Polar Haircare
Forge Men
MyDermaDream