Had a product arrive damaged
Had a product arrive damaged and Julie responded promptly and I have another on the way in less than 24 hours. Great company and the products are amazing!
FurLife™ – to provide natural products that promote the overall well-being of dogs. We believe that prevention is key when it comes to dogs' health. That's why we have carefully selected and formulated our products to help dogs maintain optimal health and avoid common health issues that could lead to costly vet bills in the future.
Written by the business, not verified by us.FurLife™ (getfurlife.com) has a 4.7 out of 5 rating on OK.one, based on 219 user reviews collected here. It is listed under Animals & Pets and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 94% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-09-05.
Reviewers overwhelmingly had a great experience with this company, consistently sharing positive feedback. Customers frequently praise the support team for their prompt responses, friendly attitude, and dedication when handling order issues or mistakes. Many people appreciate how quickly replacement items are sent out without requiring them to go through any unnecessary hassle. Some reviewers were not happy with the product, mentioning that it failed to prevent fleas effectively for their pets. A few consumers also noted experiencing unusually strong smells or encountering difficulties when trying to get a timely response from support regarding complaints.
Auto-generated from all reviews of this business. For reference only.Had a product arrive damaged and Julie responded promptly and I have another on the way in less than 24 hours. Great company and the products are amazing!
Roy gave me awesome feedback on what to do with the product I purchased
Their response to my issue was very quick and Julia was very helpful. The issue of the broken pendant has been resolved and Julia is getting a replacement out to me right away. The company is very prompt and easy to communicate with.
Bought these instead of seresto to save a little money…huge mistake…they are better than the cheap store brands but the dogs still have some fleas…never again-going back to seresto..
We appreciate you giving our collars a try, and we're sorry to hear they didn't deliver the results you were hoping for. While many customers have great success with our flea and tick collars, we understand that results can vary depending on factors such as the severity of the flea infestation and the pet's environment. In cases where there is an existing infestation, treating your home and yard alongside your pet is often necessary to fully eliminate fleas. We'd like the opportunity to learn more about your experience and help find a solution. Please contact our support team at [email protected], and we'll be happy to look into your case. We appreciate your feedback, as it helps us continue improving our products and service.
Julia and Patrick were great in resolving my problems and issued replacement collars for my dogs. Thank you for such great customer service. I love your flea/tick collars!
I bought the collar flea and tick protection by mistake, I was intent to buy the pendant as I have been doing several times in the past, so, I soon it was delivered I contacted support, even though it was on a weekend Julia answered on Sunday (I was surprised), after that it got better, Julia understood clearly and quickly my problem, offered a solution, a very good solution I may say, and in a wiff my problem is solved. Amazing customer service. I wish for more people as Julia.
Julia helped me out! I ordered and realized I didn’t order the correct color collar! She updated me and we are good to go!
As always, great and very efficient customer service, and I especially want to commend Patrick for his quick response and highly informative answer to my concerns.
Julia responded to my email promptly and told me what I needed to do in order for the company to replace a faulty device. I appreciated Julia's promptness, her courtesy and her solution.
Without question, Julia sent me a replacement product after there was a defect in the pendant I bought after only a few weeks. Thank you for great customer care.
FurLife collars have been a welcomed addition to our pet routine. It’s wonderful to have them free of fleas and ticks with no harmful chemicals!! JeAnne, Julia and Patrick have been amazing to work with and it’s been a joy.
Left a message with a question. They answered pretty fast considering you have to leave your email.
Julia responded quickly and addressed my concern and request to my delight!
Matt and Julia handled my error in an accurate and timely fashion! They were great!
Ordered on 7/16, received 7/23. Thought it would arrive quicker. Unfortunately it is not working for my cat. She is still scratching.
Thank you for your feedback. We're sorry to hear your order took longer to arrive than expected and that your cat is still scratching. While our ingredients are generally safe, every pet is different, and results can vary. We'd love the chance to learn more about your experience and see how we can help. Please reach out to us at [email protected], and our team will be happy to assist you. We appreciate your feedback and hope to have the opportunity to improve your experience.
It is now 4 months into the "works for 12 months" claim they make. Having to treat for fleas now. They say it is environment related. My dogs didn't have fleas before this and I wanted to try a "natural" preventative on them. So much for that. I bought 4 so not a small amount of money (for me at least).
Thank you for taking the time to share your experience. We're sorry to hear the collars didn't perform as you expected, especially after purchasing them for all four of your dogs. We understand how frustrating it is to see fleas after several months of use. While environmental factors can affect flea exposure, we understand that doesn't make your experience any less disappointing. We'd really appreciate the opportunity to learn more about your situation and see how we can help. Please contact us at [email protected], and our team will be happy to review your case and work with you to find a solution. Thank you again for your feedback. It helps us continue to improve.
I contacted Furlife to make them aware that the bubble containing the repellent in our collar had failed, it split and allowed all of the essential oil to leak out. Roy got back to me quickly and was able to answer my questions, and he sent me a replacement! I was so very happy with the customer service that I received from Roy at Furlife!
We used these collars one on my dog one on my cat. For the first two weeks fleas seemed to slow down but not die! Also using bugmd on my home and furniture .My dog acted funny like sickly the cat wasnt as crazy as before. Then I noticed the fleas still on them full throttle so I took it off my dog he immediately acted better . Long story short they a scam mentality on both my babies changed during the few weeks they wore these and i still had to fight fleas,Moving on now to find a better cure.
Thank you for sharing your experience. We're very sorry to hear that both your dog and cat had this experience and that the collars didn't provide the results you were hoping for. The safety and well-being of pets is our top priority. Our ingredients are generally safe, but just like people, some pets can have individual sensitivities. If you notice any unusual behavior or discomfort, we always recommend discontinuing use. We'd really like the opportunity to learn more about what happened and see how we can help. Please reach out to us at [email protected], and our team will be happy to review your case and assist you further. Thank you again for your feedback. It helps us continue to improve.
I’m so happy with the service Julia She was so helpful it was a lost order and she helped me with the process now waiting for order
I bought 2 pendants and neither of them are working. Both my dogs are polluted in fleas and I've had to remove a few ticks. Very disappointed and dissatisfied with this product
Thank you for taking the time to share your experience. We're sorry to hear that the pendants have not worked as expected for your dogs and understand how disappointing this must be. Our pendants are made with 100% natural ingredients, and while they are effective for many pets, results can vary depending on factors such as the level of flea and tick exposure, the surrounding environment, and each pet's individual circumstances. We'd like the opportunity to look into this for you and help find a solution. Please contact our support team at [email protected] with your order details so we can investigate your case and assist you further. We appreciate your feedback and hope to have the opportunity to restore your confidence in our products.
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