Julia was awesome!
Julia was awesome! She gave great customer service!
About FurLife™
Data updated- Website
- getfurlife.com
- Category
- Animals & Pets
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 219 reviews
- Replies to negative
- 94% (16/17)
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About this business
FurLife™ – to provide natural products that promote the overall well-being of dogs. We believe that prevention is key when it comes to dogs' health. That's why we have carefully selected and formulated our products to help dogs maintain optimal health and avoid common health issues that could lead to costly vet bills in the future.
Written by the business, not verified by us.Is FurLife™ legit?
FurLife™ (getfurlife.com) has a 4.7 out of 5 rating on OK.one, based on 219 user reviews collected here. It is listed under Animals & Pets and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 94% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-09-05.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company, consistently sharing positive feedback. Customers frequently praise the support team for their prompt responses, friendly attitude, and dedication when handling order issues or mistakes. Many people appreciate how quickly replacement items are sent out without requiring them to go through any unnecessary hassle. Some reviewers were not happy with the product, mentioning that it failed to prevent fleas effectively for their pets. A few consumers also noted experiencing unusually strong smells or encountering difficulties when trying to get a timely response from support regarding complaints.
Auto-generated from all reviews of this business. For reference only.What people say
After sending a email to your company…
After sending a email to your company about the cancelation of a product that was not working for my dog as of this morning 8/5/2026, I received a email back within a hour (which is the fastest response I've ever gotten),saying that my problem had been resolved by a cancelation and a refund. This was handled in the most professional manner by the associate JeAnne. I am very happy how this was handled so quickly. Thank you so much for your service and I would recommend JeAnne to help anyone with any issues 😊
A big shoutout to JeAnne, Julia, and Mat
A big shoutout to JeAnne, Julia, and Mat for their wonderful and incredibly fast customer service! I emailed them because the pod had somehow fallen out of the pendant I bought for my dog after only about 2½ weeks of use. I simply wanted to know if I could buy a replacement pod or if I needed to purchase a whole new pendant. Less than 12 hours later, they let me know a brand-new one was already on its way—at no charge! I truly appreciate the quick response and outstanding customer service. Thank you all so much!
Great Customer Service in Replacing Items
Glisson guided me through the steps I needed to take to help me replace my lost products. I truly appreciated the direct customer service, kindness, and patience that were shown to me. I felt valued. Thank you!
Problem solved
I was given great response and solution to the issue. Julia was wonderful to work with and we got the problem solved fast. Thank you Julia keep up the good work.
My concerns were alleviated.
Patrick and Julia were on top of my issue and we're expedient in working with me to a resolution. I will continue to make purchases of Furlife products.
Roy and Julia took great care of our…
Roy and Julia took great care of our needs, and promptly answered our concerns. Absolute pleasure of a company to purchase from.
Excellent customer service thank you…
Excellent customer service thank you julia, glission and patrick. Handled veey quickly and emailed back quick turn around. Thank you again.
Had to change my shipping address and…
Had to change my shipping address and Roy and Patrick were quick with a response and correction. Great customer service. Very accommodating.
10/10 customer service
Had a small issue with the collar not fitting but customer service resolved issue within minutes.
Great customer service from JeAnne!
Great customer service from JeAnne! I had an issue with the pendant and she replied right away saying she had already put in the order for a replacement. I wish all customer service was this good! Thanks again JeAnne!
I've been using this product for a few…
I've been using this product for a few months now, my fur kid and grand fur kid love the flea and tick chews, and I love the way it takes care of the pests. Also, I needed some help with the website recently so I emailed FurLife and Patrick was quick to answer. He was extremely helpful with all my questions. I'm extremely happy with the service and the product! Thank you FurLife and Patrick!!
Julia was very helpful and prompt.
Glisson was very attentive to my…
Glisson was very attentive to my problem. Solved my mistake quickly and efficiently. Great customer service! Love the products!
Customer Support Response
Well, Ms. Julia was prompt, efficient and sincere. When she received my email she was right on top of the issue and executed it with urgency. Now my merchandise is on its way and it looks like I will be getting it tomorrow. So happy and excited. Can’t wait to use it. Thank you Ms. Julia for your prompt actions.
I received great customer service from…
I received great customer service from FurLife Good job JeAnne, Julia and Glisson,
Quick and easy.
Quick and easy. Lots of help appreciated from JeAnne and Julia. Received a tin with no collar in. Waiting for a replacement.
Thank you to Glission for all your help…
Thank you to Glission for all your help with my issue. Good to know there are such kind individuals working for FurLife
1 year collar didn't work from day 1
I bought for life flea season began so that Shih Tsu would be ready. Once feces and began about a month later, he had fleas, lots of them. I called the company and they sent a new collar. That didn't work either. I sent an email asking for a refund and they said i was past 30 day return. Watch what you but advertised on Youtube. Lots of bogus products with convincing commercials.
Great service from Julia
When I received an email about next shipment coming soon for monthly subscription order, I was having trouble skipping an order online. There was a sending message option so I sent a brief message saying I would like to skip this time since I still have enough. I was expecting the respond till next day or so but within very short period of time, I got an email saying that my request was resolved without any further questioning by name Julia with kind and respectful way. I was so happy and satisfied even with small request was done so timely manner. What a great customer service! Thanks, Julia!
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