About FurLife™
Data updated- Website
- getfurlife.com
- Category
- Animals & Pets
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 219 reviews
- Replies to negative
- 94% (16/17)
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About this business
FurLife™ – to provide natural products that promote the overall well-being of dogs. We believe that prevention is key when it comes to dogs' health. That's why we have carefully selected and formulated our products to help dogs maintain optimal health and avoid common health issues that could lead to costly vet bills in the future.
Written by the business, not verified by us.Is FurLife™ legit?
FurLife™ (getfurlife.com) has a 4.7 out of 5 rating on OK.one, based on 219 user reviews collected here. It is listed under Animals & Pets and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 94% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-09-05.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company, consistently sharing positive feedback. Customers frequently praise the support team for their prompt responses, friendly attitude, and dedication when handling order issues or mistakes. Many people appreciate how quickly replacement items are sent out without requiring them to go through any unnecessary hassle. Some reviewers were not happy with the product, mentioning that it failed to prevent fleas effectively for their pets. A few consumers also noted experiencing unusually strong smells or encountering difficulties when trying to get a timely response from support regarding complaints.
Auto-generated from all reviews of this business. For reference only.What people say
Customer service sucks
Customer service sucks! No way to contact anyone. They say text but unable to even do that. Good luck if you want to return or cancel!
Reply from FurLife™2026-08-27
We’re really sorry to hear how frustrating this has been. Getting in touch with us shouldn’t be this difficult, especially when you’re trying to sort out a return or cancellation. We’d like the chance to help get this resolved. Please email us directly at [email protected] with your order details, and our team will take another look at your case and work with you to find a solution. We appreciate you bringing this to our attention, and we apologize for the hassle.
Patrick and Julia were a great help
Patrick and Julia were a great help. I had an issue with the flea and tick. They were prompt in reaching out to me and sending me a new product. Thank you!
Quick response time incredible product…
Quick response time incredible product and amazing customer service from Julia!
Didn't work at all for my little Shih…
Didn't work at all for my little Shih Tsu. Bought it before flea season and my poor baby was covered in fleas 2 months later. Wouldn't give me a refund because 30 days passed. Crap in my opinio
Reply from FurLife™2026-08-26
We’re really sorry to hear this. We can imagine how upsetting it was to find your little Shih Tzu covered in fleas after trusting our collar to help protect them. While many pet owners have had positive experiences with our collars, results can vary from pet to pet and depending on the environment, especially during a heavy flea season. We completely understand your disappointment and appreciate you sharing your experience with us. We’d really like the chance to take another look at your case and your concerns about our guarantee. Please reach out to us at [email protected] with your order details, and our team will do their best to find a solution for you. Thank you for bringing this to our attention.
Great company for our Littles!
We really wanted to go with a company and a product that was healthier for our fur children. The company has done right by us, even though the previous order didn’t turn out the way we had hoped, they helped us to resolve it. Specifically, Patrick was very cordial and helpful in our email correspondence.
I noticed that my order was incorrect…
I noticed that my order was incorrect and Julia from support fixed my order and made sure that I was taken care of. She has truly made my day. I really was not happy when I noticed that my order went from dog to cat and color changed also, but like I stated Julia took care of the situation and made me a true believer in this company. Great job Julia from support for making my order correct.
The Best Customer Support I've had in a While
This is now my second year using the FurLife Anti Flea and Tick Tag. I loved how effective it was over the last year and saw a difference within the week. For this second order for my two dogs, one of them unfortunately lost the pod containing the oils while on a walk. When I expressed my concerns to the FurLife support team, Matt and Patrick were very swift in responding to me and helping me prepare a replacement order. Their customer service and efficiency were greatly appreciated and only further solidified my place as a potential long time customer.
Prompt customer service
Prompt customer service and no questions asked about why I wanted to cancel my order. Julia was happy to process my refund! Janice
Glisson & Julia at Furlife really came…
Glisson & Julia at Furlife really came through for me. I noticed one evening when I took off my boxers collar that he was missing part of his Furlife pendant. I had just recently bought the 12mth pendants for my 2 dogs & recieved them just the week before. When I emailed them and explained my situation they not only promptly got back to me, but also are sending me out a replacement pendent free of charge. Thank you Furlife
Most favorable Customer Service
I am very pleased with the service I received from Matt and Julia. They responded quickly with a very favorable solution to my issue. Thank you for your awesome customer service! I am a very happy customer and have already sent referrals to my other pet lovers.
Pendant mishap
I recently received my pendant and I damaged it upon placement. Julia was so helpful and prompt about responding to my email. She offered a prompt solution, which was greatly appreciated. I would highly recommend.
Patrick Julia
Patrick, and Julia were great in helping me with changing my automatic shipment issue. I love Furlife products. Thanks so much!
Old or defective product
Received this in the beginning of July. It is now Aug 23. We noticed a flea chilling right next to this dog collar pendant on top of my babys fur. Will be returning. Unreal
Reply from FurLife™2026-08-24
Thank you for sharing your experience. We’re very sorry to hear that you found a flea on your dog despite using our collar. We understand how disappointing and frustrating this must be, especially after using it for several weeks. While our collars are designed to help protect pets from fleas and ticks, results can vary depending on factors such as the environment and level of exposure. We’d like the opportunity to look into your experience and find a solution for you. Please contact our customer support team at [email protected] with your order details so we can review this further and assist you.
Over the moon with the products and CUSTOMER SERVICE!!!
The customer service is outstanding!!! I made a mistake and it was all taken care of by Joey's swift replies. I dont want to say too much but my mother was almost in tears because of my mistake and he has made both our day ten times over. I will be happily ordering from furlife on the next round of cat collars. Thank you Joey for going above and beyond!!!
Patrick and Julia are great !!
Patrick and Julia are great !!! They helped me with my issues!
Jeanne an Julia responded to my request…
Jeanne an Julia responded to my request efficiently Thank you all
Customer service was great and helped…
Customer service was great and helped me correct a problem with my order quickly.
Issue with collar attachment leaking
The response from Joey and Julia was super fast! I appreciate their attention to the issue. Great customer service! Will keep using Furlife for my furbabies! Love the products!
Very helpful
When I contacted support they were very nice and got back to me fast and helped me with my my question and I would recommend them for all pet needs and I can't wait to get my product and I will be ordering again thank u so much for all your help.
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