I had a great experience with Yukon…
I had a great experience with Yukon Design Studio and give them 5 stars for the product and 5 stars to their customer service. While searching for a birthday gift for my wife, I came across a advertisement of the girl and floppy eared dog piece. Since we’re both dog lovers, I knew it would be a great gift. She absolutely loves it! Product quality is excellent and the finished product looks exactly as depicted in the ads. Very nice. I ran into a couple of shipping snafus and contacted Yukon’s customer service a couple of times via e-mail after the purchase. Once because the package was lost in shipment and another to let them know the item had been slightly damaged during shipment. The representative, Martin, was very helpful both times - replacing the lost package and then immediately replacing the damaged piece with a new set (something I was unaware of until it arrived). I really appreciated the courteous and professional response by the Yukon representative. It made me a believer that they care about the customer’s experience.