Paid for shipping protection that won’t let me file a refund
Dhgate has gone down hill. I ordered from a seller that listed the item as being local (within the US) and guaranteed 7 day shipment. I placed an order 07/05 and it still has yet to ship. When I check the shipping the only update is that the label was created. When I reached out to the seller they mentioned they have to custom make for me. I did not order custom made. I ordered based on what they said was available inventory in the US. The seller refuses to refund and is giving me the run around and Dhgate always sides with sellers. I feel scammed. I tried posting on reddit but the mods removed it because they don’t want any negative posts. When I went to file a claim through Seel’s Resolution Center, the system recognizes the package as Not Delivered but gives me no option to actually request a refund. The only choices are “I’ll wait,” “I’ll contact the carrier first,” or “tracking status is incorrect.” There is no path to the thing I paid for. Trying to reach a real person just loops you through a chatbot that repeats the same dead-end steps. I emailed support with screenshots documenting every step plus the seller’s own messages, and I’m still being told to “follow the steps” the same steps that don’t lead to a resolution. The entire point of buying shipping protection is that it works when a delivery fails. Mine has failed, the evidence is clear, and I still can’t get a refund or a straight answer. I would not rely on this service.