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chris

United Kingdom

1 Reviews
7 Reads
0 Useful

1 review

Snapfish

Does size matter?

I have a frame with 16 apertures each 100mm x 100mm. I selected 16 photos and ordered 4”x4” prints which would be just perfect (102mm). They arrived and they were all 102 x 98mm. Customer service assured me that this would be escalated, that she would personally ensure they were done properly and I reordered for free. The replacements were even worse and weren’t all the same. They were again, 102mm wide x between 96 and 97mm. A reply to the previous email chain got no response so I went on the chat again. He talked about their “skilled artisans” who surely just push buttons on a machine. I find it astounding that they sell square prints and yet can’t even make them square!! I got a refund and I’ll go to Tesco!!!

2026-06-13