We ordered 2 items which both had to be…
We ordered 2 items which both had to be returned at separate times, the 1st item money was returned straight away but the second item, the return was approved and we packaged and sent the item via your recommended tracked service via Royal Mail, We have proof of delivery to yourselves through Royal Mail but still have not received refund nearly a month later despite 2 emails to yourselves promising a response within 24 hrs. This is a very difficult site to negotiate with regards to refunds and returns and chat is only available for pre sales issues. This has put us off ever ordering again which a shame as the clothes seem nice quality. 4/3/22 After receiving the response from JJS via Trustpilot my Mum received a bank statement which shows the refunded money, however after the first dress was returned we had an email stating you had received it, this did not happen with the second item and therefore has caused this confusion and for that we apologise. We did however send two emails through your messaging service and had no response, it seems you only reply to Trustpilot reviews ?. In essence to us your products seem of good quality and quick delivery if a little undersized, let down to some extent by your after sales replies service which should be included in the Chat Now service and you would have a good overall product. I have upgraded my 1 star to 3 stars in view of this. Regards Philip Hill