Nike the complete joke and clowns
I would have given no star but unable to. My son whom is autistic brought me a pair of trainer online with alot of help and support from his mother and sister. He was so happy that they would be delivered on father's day as per the Royalmail website. It did take Nike a long time to pick and dispatch the item. So my son was so happy and we wait and was given a time slot the time slot came and went he was so upset and blamed himself after alot of support we managed to calm him down. I contacted Royalmail and spoke to customer services and they said they believed it would be delivered that day. I also contacted Nike and all I got from their chat was to wait. So the day was getting on so I contacted Royalmail again and this time it was escalated to the escalations department. Again I contacted Nike to be told again just to wait, about 15 minutes later was contacted by Royalmail escalations, and they said they would send an email and phone in the morning. Again I contacted Nike chat and again I was told to wait. The following day I was phoned by Royalmail escalations and they told me that they had no reply from their email and no answer from phoning them either so I asked again what option did I have and was told I could go to the sorting office with ID and get the parcel. Again I contacted Nike and again told to wait as they were investigating and it will take 8 working days. A complete waste of time, after all of this I still havent got my parcel and Royalmail doesn't know where it even is . Nike dont want to know no parcel and out of pocket and Nike dont want to know. Update:- So it been confirm that Royalmail have lost my parcel I contacted Nike and explained i have email stating that Royalmail can't find the parcel. Nike will no accept this as they have there own investigation with Royalmail to do exactly what i've just had investigated by Royalmail, I have to wait 8 calendar days and then I will be emailed by Nike with a decision to what they will do. This is ridiculous from a company of this size customer service or Nike athletes joke they are call is not even in the UK pointless.