Good concept, awful customer service
The concept of Superprof is sound. We used them and were happy to pay the (expensive) £39 subscription. Our tutor was excellent - fantastic local tutor, excellent calibre. Three days after finishing we emailed superprof to cancel future pass subscriptions. They ignored this request, continued to charge for a further 4 months until we realised. We hadn't used the service for four months. Despite giving clear revocation of our authority to bill the credit card, they are refusing a refund as we did not use their dashboard to cancel. We are currently raising a credit card dispute and attempting small court claims. Stay away from Superprof!