United States
Subscription required to do anything useful and that's how they trap you. I didn't use it for a year, forgot about it and it just renewed, so I asked for a refund and was told this is our fee model, sorry. You can do everything they offer for free now elsewhere. Don't be trapped like I was.
No refunds if the clothes don't fit. Be warned..credit only. I ordered two XL items and got one medium and one large, at most. Their T&Cs say the customer pays to return items unless they're defective and only receives a credit note, not a refund, so their response below was a surprise. UPDATE 25/11 The best they would do is pay half the return cost. People shouldn't have to pay to return randomly sized items that aren't the size advertised. Now you know.