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Chris Martineau

United States

1 Reviews
2 Reads
0 Useful

1 review

O2gearshop

Would not recommend. Extremely slow processing

It takes a lot to get me to post a negative review however I feel like its needed. I understand its stated that there is a 5-7 day processing time but I also understand that "out of stock" merchandise should be communicated on the website, which mine was not. I was stoked on my new snowboard purchase, I even saved a few bucks, however I was immediately turned away when I was informed my credit card was charged in full yet the product needed to be ordered from the manufacturer, shipped to their facility, and then to me. C'mon, it's 2013. There's a faster, more customer intuitive action then what you have in place now. Get it to the customer as fast as you can if something like this happens! I just expect more from an online company and those expectations have not been met. I hope they turn things around.

2013-01-23