Rude customer service
Ordered a tshirt o line using my apple pay acct, admittedly my fault I forgot the email address I set up my Apple acct with years ago no longer exists, nor can I remember it, so I didn’t receive the email confirmation. Order arrived but too small so need to return. Contacted Nike through their live chat. Explained the situation but the agent kept insisting on me providing the email address to confirm my order number so that I can return the item. I gave him acct name, delivery address, phone number, details of the item and even sent a photo of the packaging and address label but he kept insisting on the email address even though I explained twice already why I didn’t have it. He then ended the chat on me so I now have a tshirt I can’t return or use. I get the email error is my fault but you would think a big company like Nike would have better trained customer service staff