All good until you have a minor issue...
I'd ordered a lot from this company in the past and it's always been great. But I went to order my usual Medium size this time, then checked it in another colour and then went back to my original choice and somewhere in that it defaulted to XS and that's what I ended up getting - even though my history is ALWAYS to order M. I was able to return for a refund but they charge to send them back and they won't do an exchange so they get you on the return postage which ain't cheap. They also said they'd then offer me a code to get free postage when I re-ordered the correct size with a discount to make up for what happened as I'm usually such a regular customer. But neither of these things were sent to me and I would just keep getting generic AI replies to my messages. So I gave up in the end and sadly, this has put me off ever ordering from them again. A little bit of good customer service goes a long way for customer retention. Shame they don't seem to care about that.