Not as good as previous resolutions
Not as good as previous resolutions of problems. One channel had stopped working and the support responses kept going around in circles suggesting the same things to try to resolve. They eventually stated that they no longer supported that channel on a Samsung TV. When I advised them that the channel didn’t work on ANY device not just the TV they then suggested the same things again as previously suggested. I had almost given up when suddenly the channel started working again, although I don’t think any of the suggested actions caused that. I asked support if they had in fact resolved the issue and got a vague answer.