AVOID THIS COMPANY AT ALL COSTS
Avoid this Company at all costs. My experience is much like a lot of other people. I ordered two pairs of trainers, one pair was fine but the other pair was uncomfortable so I emailed support as per the instructions. My order came to £54.95 including free delivery as it was over £40.00. They first offered a 20% refund and said I could keep the trainers or give them to friends or family. I kept going back saying that I wanted a full refund. Their response was to keep increasing the percentage until it got to 60%. The final straw was when they suggested I damage the trainers in order to get a refund which I found very bizarre. I said there was no way I would do that. What I then suggested to them was that they refund me 28.99 for the trainers which was £6.00 less than I had paid so that the delivery cost was covered and if they were not prepared to accept this then I would resort to Chargeback. They did accept and I received my refund within two days. With Chargeback I believe you have 120 days to instigate so a few of you who have had a bad experience you might still be able to get your money back. Just contact your Credit Card company.