Terrible Customer Service
Its ok when it works but try and get help thats a different matter. All contact is through Chat which isn't great but it can work, however ive tried numerous times and the agent keeps changing like every couple of responses so you end up getting nowhere and the next agent misunderstands and then contradicts the previous one. I've also had money debited from my account, not a normal monthly subscription cost a couple of times and then refunded a few days later without explanation nor can the chat explain. This is marketed premium service with a premium cost but terrible customer service, its like they are providing customer service for a free App. I've moved elsewhere, come on Spotify get your act together or you will be finished.