Spotify is a digital music service that gives you access to millions of songs.
Spotify (www.spotify.com) has a 1.6 out of 5 rating on OK.one, based on 205 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is poor. 74% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-09-01.
Free trial automatically renewed without enough warning. Cancelled immediately and asked for a refund — they refused. Didn't use the service but still lost £12.99. Be very careful — they make it hard to get your money back even when you cancel right away.
Extremely disappointing experience with Spotify Premium Family support. I have been a Spotify customer for several years and I manage a Premium Family plan allowing up to 6 members. My plan currently has only 4 members, yet Spotify is now preventing me from adding any new members. The issue was reported to Spotify Support on August 29, 30 and 31, 2026. Several different people have successively encountered the same restriction. In the most recent case, the invited member was rejected before even being given the opportunity to enter the household address. After numerous exchanges with Support, Spotify eventually informed me in writing that the restriction resulted from an “automatic risk detection” and later referred to an “automatic protection”. I repeatedly requested: – the precise reason for the restriction; – the date and event that triggered it; – the contractual rule involved; – how long the restriction will last; – the conditions required for it to be lifted; – and a genuine human review of the decision. I have received no precise answer to any of these questions. On August 30, one Spotify adviser wrote: “We unfortunately cannot lift this restriction.” When I asked for the official reason, the adviser replied: “The official reason is that I do not have any more information to provide you.” Yet only a few hours later, the same support service told me: “Don’t worry, your problem will be resolved.” Then, following another review, Spotify eventually stated: “This action is blocked by an automatic protection that we cannot disable.” This is precisely what I find unacceptable: contradictory answers, promises that the problem will be resolved followed by refusals, numerous changes of support advisers, and still no concrete explanation as to why my paid subscription is being restricted in this way. I have kept the emails, screenshots, names of advisers, dates and times of the conversations. I am attaching several screenshots so that anyone reading this review can see that it is based on Spotify’s own written responses, not simply on my allegations. After several hours spent trying to obtain an explanation and a solution, the issue remains unresolved. A formal complaint and notice have been sent to Spotify. If no satisfactory solution is provided, I will pursue the appropriate steps with the relevant authorities and consider the legal remedies available to me. I will, of course, update this review if Spotify ultimately provides a genuine solution. As of today: issue NOT RESOLVED and an extremely unsatisfactory support experience.
Spotify's desktop app stopped producing audio on my Mac while all other audio worked normally. I contacted support, where a bot (which refused to identify itself as such) declined a refund for a service that was not functioning, offered no compensation, and presented only two options: perform an indefinite amount of unpaid labor troubleshooting, or cancel moving forward. When I asked to speak with a human agent, I was denied. When I indicated I would send the chat transcript to the FTC and our state's AG office, I was transferred to a human agent. The human agent offered no meaningful support, including suggested a fix of reinstalling the app, did not work. The reinstall does not clear a hidden local config directory that was the actual source of the problem. I resolved the issue myself after ending the support session and spending considerable individual effort. If you have the same problem (desktop app silent, browser or other audio works fine), quit Spotify, open Terminal, run rm -rf ~/Library/Application\ Support/Spotify, and relaunch. You will need to log in again, but it resets the corrupted audio routing config that a normal reinstall leaves in place. A company that charges $23.53/month for a family plan should be able to diagnose its own software failures, not recite refund policy while its product sits broken.
I've been using Spotify since its early beta release. But I will be cancelling my family subscription shortly. The UI has got progressively worse over the years with no ability to modify this. The Android app has become very glitchy and uses an enormous amount of device storage. Today I've tried to add member to the family plan, only for this rejected due the address not matching the account address. I'VE ENTERED THE EXACT SAME ADDRESS but it kept rejecting it. Total shambles. Everyone, do yourself a favour and don't waste your time and hard earned money on Spotify. I'm moving over to YouTube Music now... it has its issues and frustrations, but at least it functions.
Been there as an artist for many years all my albums listed there ,I never received a single penny of royalties from them the artist is left behind They don t care
Had them all . lot on free trial and decided on Spotify..it is without doubt the best huge choice songs..podcasts ect . Lot choose from ..to buy records cost to much .go premium and listen to who and when want.found right one ..
Not sure why it gives you the option to have a 1star review when it won’t accept one ! This should be 1 star not 2 !!! Pay for the family plan and wow cannot believe how shockingly bad this app is! Not sure why people rave about it as all it’s done so far is freeze, stop playing music and knocking off and play the same songs again and again just on a different order! You try adding new songs to your playlist to come back the next day and they’ve gone or been replaced with a shot copy! You ask for other types of music and yet again it freezes n cuts you off which then becomes a distraction while driving! I think sound clouds free version gives you better options just a shame about the adverts!
'platoscloset' this add always pop up and it so bad and I just hope I don't keep getting this add because its so anoying and I put thumbs down like 10 times and it still pop up and it so laggy I prefer sound cloud to be honest because spotify is not it but that's it shlat
Honestly, I liked Spotify before. It had lots of music and podcasts I enjoyed listening to and they even upgraded to offer audiobooks. However, they have too much ai made music and their ceo has decided to use his Spotify money to invest in AI warfare, which is quite disgusting. Cancelled my subscription, not worth it. Tidal and other music streaming services are better
Horrible support. Worst of any company. Actually its worse than horrible. Its a disgrace. It does damage to support peoples reputation in general and damages the mental state of Spotify's customers.
For an app that only has ONE real job, playing music, Spotify does an incredible job of making the experience absolutely horrible. My account currently looks like it's been shadowbanned or something, and as always, it happened completely out of nowhere for no apparent reason. The app demands an absurd amount of GPU/System attention/resources for something that should just play audio, constantly introduces unnecessary features that arrive broken, adds dominant functionality that interferes with other applications (such as screen recordings, Spotify just ends them), and somehow can't even play music if my headset is configured with a higher-quality audio format than whatever Spotify happens to support. That alone should be a major red flag. In this case, it simply refuses to play anything at all. Whatever problem you're having, the troubleshooting journey always seems to start the same: • Reinstall through the Microsoft Store? Still broken. • Reinstall using the standalone installer? Still broken. • Clear the cache? Still broken. And the list of troubleshooting steps you're expected to go through just to fix an application whose primary purpose is clicking "Play" on a song is honestly hilarious. I do absolutely nothing with Spotify except listen to music. I don't use videos, social features, recommendations, AI features, or any of the other extras they keep adding. I just want to play music. Yet somehow the application continues to break in the most random and frustrating ways imaginable. The most frustrating part is that this isn't even a new problem. I was dealing with this kind of nonsense years ago, and now, years later, it feels like absolutely nothing has changed. Different, but also similar bugs, same bad experience. At this point, I'm simply done with the platform.
Spotify is a good music platform, but the constant little problems make it a frustrating experience. The free version is almost unbearable, and even in the paid plan the shuffle on random is anything but random, and the app seems to bug at the worst possible times. The biggest issue is the support when something goes wrong, there is no way of getting actual help. I still use it for now but there are a lot of things that need fixing soon.
WHO the F. Destroyed Spotify. It’s total crab now, not possibility to contact any support Only some stupid ai answer. Find another service this is hopeless
I would not even give it 1 star, they signed me upto premium without even asking said I did it never have never will, and no 1 has been on my fone, then the customer service kathik barthak was less than helpful, just said you signed up for it so that's it, then said if he doesn't answer next reply he will put me onto someone else. Absolutely descusting, police need to investigate this company and the people it has working for it
I have EVERY song in the universe at my autistic fingertips and I can only hear 6 before they say NO INTERNET CONNECTION my internet is strong I go through my wi fi from my Hulu if I have a terrible meltdown and have to be sent to an autism specialist AGAIN ill make sure that the ENTIRE world hears about how bad this platform truly is and everyone is gonna hate you for sure
Everything about the platform is a conjob. Why create playlists... because you like songs? Yet the Spotify so-called shuffle is a joke! If your playlist is 50 songs knock yourself out. If it's 4000+ songs...be prepared to hear 50 songs over and over. The Spotify Shuffle, Smart Shuffle, Auto Shuffle, Fewer Repeats radio button or other so-called shuffle "technology" is a complete joke and conjob. AI...Assault "on your" Intelligence. What an AJ... Absolute Joke!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I have had a terrible experience this afternoon. Thanks to Spotify repeatedly skipping around, playing different songs etc, my hike was ruined and I ended up having an autistic meltdown. Let me be clear: this is NOT an acceptable level of service. I am a paying customer. I expect a basic standard of competence. Please ensure your service is improved so this never happens again. Otherwise I will be forced to demand my money back.
Be very careful with Spotify’s trials and subscription renewals. My trial ended, and despite having my student status fully verified in their system, they quietly switched me to the full-price Individual plan instead of applying the student discount. When I caught the charge on the exact billing date, canceled the service, and requested a refund within the 14-day EU right of withdrawal, support initially tried to deny it, claiming refunds aren't available for automatic renewals. Only after repeatedly fighting them on my legal rights did they agree to process it, while unprofessionally framing a legal refund as a "one-time courtesy. Shame on you, Spotify, for relying on automatic trap systems to overcharge customers and trying to deny people their basic consumer rights. Check your bank statements and know your rights!
I enjoy using the Spotify app, but could you plz bring back d Duo subscription plan for everyone? Spotify free has changed significantly; it is not great anymore. A few of the vintage songs r absent from d Spotify application.
I'm an artist but I also had a listener account. I used that acct to promote my music by playlist that I created with my premium account. Well that got my music shutdown. That's still a breech of thier own premium account agreement.
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