Spotify's desktop app stopped producing audio, no support or refund
Spotify's desktop app stopped producing audio on my Mac while all other audio worked normally. I contacted support, where a bot (which refused to identify itself as such) declined a refund for a service that was not functioning, offered no compensation, and presented only two options: perform an indefinite amount of unpaid labor troubleshooting, or cancel moving forward. When I asked to speak with a human agent, I was denied. When I indicated I would send the chat transcript to the FTC and our state's AG office, I was transferred to a human agent. The human agent offered no meaningful support, including suggested a fix of reinstalling the app, did not work. The reinstall does not clear a hidden local config directory that was the actual source of the problem. I resolved the issue myself after ending the support session and spending considerable individual effort. If you have the same problem (desktop app silent, browser or other audio works fine), quit Spotify, open Terminal, run rm -rf ~/Library/Application\ Support/Spotify, and relaunch. You will need to log in again, but it resets the corrupted audio routing config that a normal reinstall leaves in place. A company that charges $23.53/month for a family plan should be able to diagnose its own software failures, not recite refund policy while its product sits broken.