Spotify is a digital music service that gives you access to millions of songs.
Spotify (www.spotify.com) has a 1.6 out of 5 rating on OK.one, based on 205 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is poor. 74% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-09-01.
I cancelled my subscription trial last week, but my card was still billed for the next month anyway. When I tried using the live chat support, the agent kept switching every few messages, and nobody gave a straightforward answer about my refund request. I had to dispute the transaction through my online banking app. Turning off auto-renew in the account dashboard feels intentionally confusing.
I have a domain name email. I kept getting daily SPAM emails to this address for many years. I searched everywhere. How are they getting my email? The only thing I used it for was a free Spotify account – but all notifications were switched off on Spotify. I changed my address on Spotify to a dump gmail address and the SPAM immediately ended on my domain address *and* on Google. My conclusion: Spotify is selling my domain name address. Google has a better SPAM filter that knocks out these emails. If you are using Spotify, use a gmail dump address as your login.
Good for songs but what’s the point of advertising for people to advertise and then advertise for premium so they don’t want to listen to ads it’s beyond me
Absolute scam. They continued to charge me for 3 months after I thought I cancelled the subscription, with ZERO email notifications or invoices sent. Customer service is basically robots reading T&Cs and refusing to escalate. I had to go through my bank to issue a Chargeback to get my money back. Avoid giving them your card details!
I like the app. Having all your fave music at the tip of your fingers is great. Here’s the cons. I stream almost every day & because I stream, I cannot listen to my fave music (dmca) so I’ve been forced to source alternative music in the same genre. Now because I am forced to listen to bands I would never normally listen to my fave bands are not getting anything from me in revenue because I am forced onto other dmca free music. Kudos to those bands they’re getting revenue. My anger at it all is that now according to spotify is my fave bands are no longer my fave bands, now all the dmca free music is my fave music & this couldn’t be further from the truth. It’s disappointing that I can no longer listen to or support my fave music such as metallica, five finger death punch, screaming jets, ac/dc, etc because of dmca. Hope the music industry is happy with that. Also, I now have to unsubscribe from spotify notifications because it sends me notifications on tours for my apparently new fave music & no notifications for my actual fave bands, disappointing system
Plays similar songs for me after listening like 5 songs! Don’t download!
Its ok when it works but try and get help thats a different matter. All contact is through Chat which isn't great but it can work, however ive tried numerous times and the agent keeps changing like every couple of responses so you end up getting nowhere and the next agent misunderstands and then contradicts the previous one. I've also had money debited from my account, not a normal monthly subscription cost a couple of times and then refunded a few days later without explanation nor can the chat explain. This is marketed premium service with a premium cost but terrible customer service, its like they are providing customer service for a free App. I've moved elsewhere, come on Spotify get your act together or you will be finished.
This app is trying to force me to pay for to listen on what I want and it’s always switching up my songs from my playlist I can’t even pick on what I want to listen to and it’s telling me that I have to pay zero dollars for one month with no ads and then after I have to pay for premium because of it even though I tried my cash app and it declined for no reason, even though I have over 80$
I use Spotify almost every day, mostly while I'm working or driving. Most of the time I don't even make playlists anymore. I start with one song and let it keep going. Sometimes I skip a few tracks, but over time it has got really good at recommending music I actually like. I've found quite a few artists that I probably wouldn't have discovered on my own. I also like that I can switch between my phone and laptop without thinking about it. Everything just stays where I left it.
I het it sucks when you don't pay for it. But it should work at least at a decent level when you literally pay for it every month. It keeps telling you "no wifi" when ant other app has wifi, is somehow unable to play downloaded songs without wifi, of at least not without gigadelay. Jeez this is a paid service get ur shit together
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Im not a spotify custmer and i keep having money taken from mh bank account ive just tried to contact them for a refund and there were not helpful what so ever
Spotify is honestly the best app on any of my devices, the personalized sets of playlists each day. I hear something new I love every week, especially New Music Friday and Release Radar. I wish I always had access to all of the music basically ever produced. I forgot how I lived before this app.
Great app, great search features and music matches. Huge library of music. Not sure where all the hate comes from.
my account got hacked and i tried contacting support 3 times and everytime i did they just closed conversation after saying they will check it out without any respone worst support ive dealt with in my life and a horrible app too
Since Spotify has stopped offering prepaid gift cards in retail stores, you've left me with no choice but to switch to another music streaming service. I don't want a subscription, and I appreciated having the flexibility to pay with prepaid gift cards. So, goodbye Spotify. You're not the only option anymore. If more customers who prefer prepaid payments make the same decision, it could affect your ability to attract and retain users.
The most horrible and unstable app on Planet Earth for Windows, Android, and any other Operating System ever made on God's Green Earth. I tried installing 3 different versions on my Windows11 Desktop. Every time it gives me Error 103. I cleared data, Reinstalled, Tried Running as Admininistrator. Cleared and Flushed my DNS, my IP address. Formatted and Fresh installed it again on my Harddive, hell I even got in touch with microsoft Support since it keps telling me my firewall was blocking it but I never changed my settings and even disabled my firewall but nope. Nothing. Every other applicaiton on my desktop is working just fine without a hitch. I'd rather listen to Elephants Farting than any music track on this Dumpster Fire of an app.
Hi Went on a paid trial and even though I cancelled was still charged for a renewal tired to contact them which was difficult and long and at the end still charged me for a month of service that I won’t be using but they have lost mine and my families business for ever so be careful they are nearly impossible to contact and when you do you wish for hadn’t Kind regards Debs
i’ve been using spotify for a while now and i honestly like it. it’s really easy to find songs, make playlists, and discover new music. i listen to music basically every day, so i use it a lot. the only thing that annoys me is the ads. sometimes i’m just vibing to my playlist and then an ad pops up out of nowhere. i also wish you could skip more songs without needing premium because sometimes i accidentally click on a song i don’t wanna hear. other than that, i think spotify is really good. it has a lot of songs, it’s easy to use, and i’ve found a bunch of new artists because of it. i definitely recommend it if you don’t mind a few ads or if you’re thinking about getting premium. overall i’d give it 4 out of 5 stars because it’s a great app, but the free version could be a little better.
Been using Spotify for quite a long while. Really love it!👍🏻🙂❤️
205 reviews matching
