Spotify is a digital music service that gives you access to millions of songs.
Is Spotify legit?
Spotify (www.spotify.com) has a 1.6 out of 5 rating on OK.one, based on 205 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is poor. 74% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-09-01.
This is the worst customer service I ever encountered. I fell for a three month free trial via the Trainline app. However I didn't use it so cancelled within about six weeks. Got a screen message confirming that I would revert to the free version and thought no more about it until I saw payment taken from my credit card in July. I hadn't even used the service or I guess I would have noticed I was not on the free version. But I was seriously ill in hospital at the time.
I have just wasted nearly an hour trying to find customer service to be told refunds aren't in their policy. Then they offer to cancel now as if they are doing me a favour. An utter disgrace and a cynical way to exploit customers
Had the unfortunate experience of having profiles across different regions. Asian access and costs are far superior to the nonsense they provide in the west which is thick with limitations and advertising. One of those leech companies we should all make an effort to avoid. There are far superior artist friendly alternatives. Gross.
Spotify is the worst listening app imaginable. If you dont want to pay 14 buck a month and go on free be ready to have an add every 2 songs. I cant even listen to one playlist without having more adds than my actual songs. They treat their free users like trash. Don't install it.
There's a peculiar irony in being told that, as a frequent traveller, I must use a payment method issued in whatever country I happen to find myself in.
One would imagine that a company of Spotify's scale had long since mastered the rather mundane art of accepting payment from customers who occasionally cross borders.
Instead, you've managed to transform a simple subscription into an administrative obstacle course.
It's an inconvenience at best, and an excellent incentive for customers to explore competitors at worst.
i had a premium family subscription with 6 family members, now they claim that my credit card didn't work,( No problem with my Card anywhere else) they cancelled my family plan, without informing me. and now my only option is a plan for 4 people for the same amount as before. in short a 33% price hike.
really arrogant customer service. there were problems with the family account, the issue could not be resolved. I do not recommend this to anyone who wants reliability from the service. customer service was directed to India where the person behaved in a disrespectful manner.
I've been using Spotify for years, and it's usually fantastic, but recent updates are frustrating. The new interface feels cluttered, making it hard to find what I want. Plus, the app crashes more often now. I hope they fix these issues soon.
Spotify 100% sucks! It always stops playing! It's annoying. You would think they would fix it by now with having so many one-star ratings. If I could give it a zero star I would. I'd rather pay for YouTube premium..
I was on a run, like i do every day and all of a sudden the song im listening to cuts out and starts blasting some sort of rap in my ear.When i tried to fix it it got louder so i threw off my headphones and got hit by a car which i could’ve dodged if spotify hadn’t been so shitty, now i am in the hospital with a broken femur all because of spotify.
This app is the most ridiculous thing I have ever dealt with. It constantly randomly likes to log me out and then when I try to log back in it does not cooperate with me what-so-ever. This app is more annoying, frustrating, and idiotic than my husbands parents. I hate this app. I hate everything about it. Just get amazon music. Im so traumatized I felt the need to write this review.
I've been paying for Spotify Duo, yet Spotify now injects ads into podcasts on a paid subscription. There is no excuse for showing ads to paying customers — that's the whole point of paying. After 10 years and 373 liked songs, I've migrated my entire library and podcasts to YouTube Music and cancelled my subscription. Trash move, Spotify.
Spotify is a vGreat for listeners, frustrating for independent artistsery strong platform from…
Spotify is a very strong platform from a listener’s perspective: it is convenient, easy to use, offers a huge music library, and has become one of the main places where people discover and listen to music.
From the perspective of an independent artist, however, my experience is much more disappointing. Spotify gives the impression of reach and visibility, but in practice very little of that turns into real support or sustainable growth. Streams generate extremely low income, older achievements quickly lose visibility, follower numbers feel unstable, and without additional marketing money almost nothing happens.
The problem is not Spotify alone, but the whole system around it. Artists create the music, invest time, money and energy, while platforms, distributors, labels and marketing services benefit far more from the structure. For independent musicians, this can easily become frustrating: you keep working, hoping and investing, but the system rarely gives much back.
For listeners, Spotify is excellent. For independent artists, it can be deeply discouraging, unfair and exhausting.
