I have had a terrible experience this…
I have had a terrible experience this afternoon. Thanks to Spotify repeatedly skipping around, playing different songs etc, my hike was ruined and I ended up having an autistic meltdown. Let me be clear: this is NOT an acceptable level of service. I am a paying customer. I expect a basic standard of competence. Please ensure your service is improved so this never happens again. Otherwise I will be forced to demand my money back.