AVOID LIKE THE PLAGUE this company is a…
AVOID LIKE THE PLAGUE this company is a RIP OFF. I wish l could give NO stars as this is what they deserve. I ordered a kinky blow out Glam Gracefulness wig and received it on 10/11/23. Upon receipt there was nothing Glam or Graceful about it; the texture feels like horses hair and it stinks. The length which is meant to be a 14” straight sharp scissor cut is uneven and jagged with some bits being longer than others. The packaging is nice though but l would rather have a good wig as well. Hasten to say the wig is now surplus to requirements and has to be returned. Prior To Delivery- upon ordering then check out l was greeted with the additional hidden shipment fees (this made matters 100% worst as it boosted my bill) slightly above my budget. Upon Receipt of Delivery- l received Shipment Airway Bill texts from FEDEX the delivery company. I thought it was fraudulent until rang up to investigate after receiving the texts 2 days in a row. Only to find out from the extremely, professional customer service agent that upon shipping the unit Hergivehair the GREEDY B******* have opted for the ME to pay the DUTY, TAXES and FEES. How WICKED- this company who ships wigs internationally all OVER the world, have the brass neck to DUMP their customers with this BILL. I am FUMING l want my £10.37 duly, tax & fees REFUNDED!!! To make matters worst they haven’t responded to my dissatisfaction and returns email yet. This company DON’T CARE about their customers only the MONEY they can make from innocent patrons who trust and believe that they’re ordering in good faith. It’s like l said you’ve NOW been warned AVOID LIKE THE PLAGUE!!! l am fed up of these wig companies thinking it’s okay to RIP OFF customers. These wigs ain’t cheap and some of us have to pay for our wigs on credit the very LEAST they can do is sell us what we see on their websites and expect to receive instead of selling us a DREAM. Hergivenhair UNFORTUNATELY is now LISTED amongst those bands of ROBBERS!!! Hang your head down in shame HERGIVENHAIR and answer my email!!!!