As someone with over 30 years’…
As someone with over 30 years’ experience in the travel industry, I feel I have to share my experience with this company. This was my first time using them, and unfortunately it will be my last. We booked a vehicle for four people with four large suitcases, specifically on the basis that the vehicle would accommodate this amount of luggage. The vehicle was advertised as an MPV capable of carrying four standard large suitcases, yet on every journey we struggled for space. Luggage had to be placed behind seats, over us and wherever we could physically fit it, which was far from comfortable or acceptable. We had to use this company four times during our time in America, and unfortunately the issues were consistent. On occasions, when we contacted the drivers using the private numbers provided, we were told they weren't paid enough for the job and that they hadn't been aware of the luggage requirements. That's not something the customer should have to deal with. We also contacted customer services, only to experience what I found to be extremely rude and unprofessional behaviour, including calls being terminated while we were trying to resolve the issue. The standard of some of the vehicles was also disappointing. I am genuinely frustrated and upset by the whole experience. As someone who works in travel, I know what customers should reasonably expect when booking transfers, and this fell well below those expectations. Based on my experience, I would personally avoid this company and use an alternative provider.