Elife

Daniel was very friendly and…

Daniel was very friendly and professional! I would recommend 100%

I recently used Elife and would recommend them.

I recently used Elife for my transfers to and from JFK to our hotel in times Square. The only trouble we had was on arrival I had no Wi-Fi or mobile data. But I managed to get Wi-Fi and found him. He was very good and responsed to my messages. He'd parked on the car park and not at the pick up point. Our return was absolutely brilliant no problem on time and got us there safely traffic was terrible.

As someone with over 30 years’…

As someone with over 30 years’ experience in the travel industry, I feel I have to share my experience with this company. This was my first time using them, and unfortunately it will be my last. We booked a vehicle for four people with four large suitcases, specifically on the basis that the vehicle would accommodate this amount of luggage. The vehicle was advertised as an MPV capable of carrying four standard large suitcases, yet on every journey we struggled for space. Luggage had to be placed behind seats, over us and wherever we could physically fit it, which was far from comfortable or acceptable. We had to use this company four times during our time in America, and unfortunately the issues were consistent. On occasions, when we contacted the drivers using the private numbers provided, we were told they weren't paid enough for the job and that they hadn't been aware of the luggage requirements. That's not something the customer should have to deal with. We also contacted customer services, only to experience what I found to be extremely rude and unprofessional behaviour, including calls being terminated while we were trying to resolve the issue. The standard of some of the vehicles was also disappointing. I am genuinely frustrated and upset by the whole experience. As someone who works in travel, I know what customers should reasonably expect when booking transfers, and this fell well below those expectations. Based on my experience, I would personally avoid this company and use an alternative provider.

This scammer company their driver never…

This scammer company their driver never showed up at Antalya airport I was stuck with my family at 2:00 AM in the morning , I had to go and get new ride from the parking where the had yellow taxi there.I advise all customers never pay in advance I also don’t recommended this shit company.they never refunded my money back.

Kristin SchnettgoeckeUnited States · 1 review · Experienced 2026-08-01 · Posted 2026-08-01

He was early and communicated with us…

He was early and communicated with us to let us know everything we needed to know. Safe driver and got us to our destination on time. Highly recommend

Alma Cochran-HarrisUnited States · 1 review · Experienced 2026-07-31 · Posted 2026-08-01

Not very friendly nor helpful. Had2 disabled mothers. He did not help them in nor out if the car.

No care for the elderly. Did not assist with getting in nor out of the car. Nor didn't help with bags

Scam

Scam! Warning! Avoid Elife! 100% scam. Book 5:00 a.m. to KLIA from a week before, driver information changes times. From Traveloka, 2 x emails, 2 x SMS, all 5 different driver. Not single one show up. Everybody pass the responsibility. End up GrabCar to KLIA. Elife didn't want to reply or refund my money. They owe me IDR 650K! Scam vendors Elife! Shame!

Avoid if you value reliability or honest customer service

Our airport transfer from Sabiha Gokcen Airport to our hotel in Istanbul was one of the worst travel experiences I've had. I booked a private airport arrival transfer using my flight number so the company could track the flight. Before travelling, I provided every piece of information requested, including passenger names, baggage details and the flight number. After landing, I connected to the airport Wi-Fi, messaged my assigned contact to say we had arrived and were waiting for our luggage, and even attempted to call him. None of my messages or calls were answered. We then followed the instructions to the designated meeting point and waited. Airport handlers repeatedly told us the driver was "5–10 minutes away." We watched multiple groups of passengers arrive after us, get into their vehicles and leave while we continued waiting. Eventually we were informed that the original driver had encountered a problem and that an emergency replacement driver was being sent. We finally left the airport around two hours after landing. The replacement driver also confirmed he was a standby driver. The most disappointing part came afterwards. Rather than apologising, Elife claimed I had failed to connect to airport Wi-Fi and that I had not responded to messages. My WhatsApp records show the exact opposite: I contacted them after landing and attempted to call them long before they eventually replied. Even more concerning, while we were waiting at the airport, the handlers were already communicating with my assigned contact about our booking and repeatedly being told the driver was only minutes away. Yet afterwards the company tried to suggest that I had somehow failed to appear. Despite providing evidence of the timeline, there was never any apology or acceptance of responsibility. Everyone can experience operational problems, but how a company deals with them matters. Unfortunately, in my experience, Elife Transfer chose to deny responsibility rather than acknowledge what happened. I would not recommend this company.

Ida K Bue KattaStrofeNorway · 1 review · Experienced 2026-07-29 · Posted 2026-07-29

No driver

Had an early flight. Driver didnt show up, he was apperantly asleep. After countless of phone calls and 45 min of waiting a driver from a diffrent agency got us to the airport. Dont recommend.

ileana marinicaUnited States · 1 review · Experienced 2026-07-24 · Posted 2026-07-24

A smooth and pleasant transfer

We had a very smooth and pleasant transfer from Orlando to Miami. Our driver, Ramon Villasmil, was very professional and helpful.

Ramon picked us up from the airport to…

Ramon picked us up from the airport to our hotel then the cruiseport back to the airport. He was waiting for us when we arrived, was professional with a comfortable vehicle for the 4 of us. What great service!

Yumoshi AkatakiAustralia · 1 review · Experienced 2026-07-04 · Posted 2026-07-16

I booked a privite transfer but this…

I booked a privite transfer but this company put me with someone (another customers) and we travelled with someon I didnt pay for rideshare!!!.That wasnt nice!

Mark WilsonUnited Kingdom · 1 review · Experienced 2026-07-14 · Posted 2026-07-14

Fantastic service will be using again

My driver Mr Castellanos

My driver Mr. CASTELLANOS out of NYC was great! The drive was comfortable and easy from the hotel to JFK. The car was clean, nice atmosphere, music, and very polite. I would love to request him as my driver for the next trip to NYC.

Ramon was great

Ramon was great, very helpful. Waited when there was an issue with collecting luggage, took my family to the resort and came back to collect me and bags.

Booked through booking.com Recommend!

Booked through booking.com. Driver was very professional! Waited for us, our flight was 1hr delayed. Communication via WhatsApp made it easier to keep him updated, waited with a printed sign. Very clean car, helped us with our bags. Drive from Danang Airport to Hoi an was very smooth. No complaints at all. No tip was expected but we still tipped because the service was so great.

Laura RohrUnited States · 2 reviews · Experienced 2026-06-29 · Posted 2026-07-03

Worst experience ever and ruined my…

Reply to Elife's response - I appreciate you looking into the issue and respectfully I disagree with your assessment. I never changed the time that I was to be picked up. I was told I would be picked up at 6:40 am for an 8:00 am flight. I said that that was not enough time to get to the airport, check my bag, go through security and get to my gate, so it needed to be changed to 6:00 am instead. The time your driver set up to pick me up was unacceptable. Elife knew since April that my flight was leaving at 8:00 am, so to set up a 6:40 am pick-up would never work and should have never been set up in the first place. This has nothing to do with me changing the time within that 24-hour requirement and everything to do with you setting up the wrong time and then making it look like I wanted to change it. Worst experience ever and ruined my last day in Las Vegas. I was told (after I had to call and check on when I would be picked up) that I would be picked up at 6:40 am from my hotel for an 8:00 am flight. When I told them I needed to be picked up at 6:00 am as 6:40 was too late to get to the airport, check my bag, go through security and get to my gate, I was told I would have to pay for the change or would have to get the driver to agree to the new pick-up time because of the flight change. I didn't change the flight, the airlines did! It wasn't my fault the time changed, and they knew of this time change back in April for my July trip. It was then a battle between customer service and the driver with each one saying the other one had to make the change and that they couldn't just agree to it. Every time I called customer service, I was on hold for at least 20 minutes just trying to get someone to answer my call. I finally got a customer service agent that told me to email the screen shots of the texts between me and the driver. After I did that, I was finally sent a text from a new driver that told me he would pick me up at the 6:00 am time I requested, and he sent a picture of the vehicle he would be driving. This took all day to resolve this with the company and ruined my last full day in Las Vegas. Do yourself a favor and just take a taxi or Uber from the airport to your hotel and back.

Nic MckeownUnited Kingdom · 11 reviews · Experienced 2026-07-01 · Posted 2026-07-02

Great guys

Booked via Hoppa for hurgada airport to Tui Blue crystal bay return for 19 people for £55 came in two buses very friendly and prompt service. Then booked private orange bay trip with private bus transfer for €800 for whole 19 people was awesome felt VIP the whole time. Very friendly and professional service. Then 2 people did ciaro by plane with private transfer $500 for 2 people included entrance fees private transfer, lunch and guide again fantastic trip. Finally we used them to go into marina and back 100% would recommend

Driver didn’t turn up. Terrible experience

Terrible experience, booked elife from Barcelona airport, paid upfront, driver didn’t answer his phone and didn’t turn up, rang Elife who said they can’t get hold of the driver. Asked for refund and they hung up the phone, had to spend another £180 on private taxi. No response or refund to this day still. Hopefully credit card company may resolve it. Avoid this company at all costs if you want reliability Update Response to Elife comment: I have emailed 8 times with no response and you have not provided me with a way to contact you on your response on this review. It appears you have just responded to try and look on the reviews like you are willing to look into it. In reality you are not

The customer service is extremely poor

The customer service is extremely poor. They just want to fob you off and dont want to help in any way at all. Its such a shame that they adopt this practice.