Elife is a global private transportation company, covering thousands of cities and airports in 150 countries. We offer different vehicle alternatives for individual and group transportation: from sedan to coach bus, with professional drivers and 24/7 customer service.
Written by the business, not verified by us.Elife (www.elifelimo.com) has a 3.5 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. Opinions are polarized: 63% rate it 4 stars or higher while 33% give 1 star; The business has replied to 93% of negative reviews. Last updated 2026-08-12.
Reviewers overwhelmingly had a great experience with this company. Travelers frequently praise the professional and friendly drivers who communicate proactively via WhatsApp, confirm travel details well ahead of time, and always arrive punctually for scheduled airport pickups. Consumers consistently highlight clean vehicles, safe driving conditions, and exceptionally helpful assistance with luggage, making overall journeys remarkably comfortable, smooth, and stress-free. However, some people mentioned occasional issues with unpunctual drivers, delayed arrivals, and inadequate communication during their airport transfers. A few customers also reported encountering unprofessional behavior, a complete lack of direct contact options, or drivers failing to show up entirely for rides.
Auto-generated from all reviews of this business. For reference only.We got a transfer from bali Airport to our hotel. Great service. On time. Helpful. Safe driving. Thank you Gede
Dear Guest, Thank you for your valuable comment. We are glad that you had such a wonderful experience. Kind Regards
Please be careful with Elife in Mexico. We booked transport from and to the airport. The cost was 10 times what an Uber would be. The car was just an actual Uber. It was a terrible car and the driver was late both times. In addition customer service is non existent and will not help or be accurate. They will close tickets without resolving the issue. Really terrible and almost criminal pricing. Do not use it. Even when I complained they ignored it
Dear guest， sorry to hear you had unhappy experience on this transfer ，could you tell us more details about the complaint, such as ride ID so that we can investigate it？thank you
Would give zero stars if I could. Explained we are 4 passengers with 4 large suitcases, advised the car sent would be an SUV or larger. We were sent a skoda octavia. Had to put a large suitcase across our laps in the back seat for an hour journey to the airport. Totally ridiculous for the £76 paid, unsafe and not acceptable. Driver didn't really have any solutions to offer, and we did not have the option to reject the transfer as we had a flight to catch. Thankfully I was able to get help via getyourguide who were great and organised a refund. Do not use this company, clearly taking shortcuts, paid a lot of money for a very uncomfortable and unsafe transfer.
Dear guest， sorry to hear you had unhappy experience on this transfer ，could you tell us more details about the complaint, such as ride ID so that we can investigate it？thank you
If I could give them less than 1 star I would. Terrible company who would hire the most rude driver. I have a voice recording of him swearing to me. He made an error and had the wrong phone number even though I have proof that I gave him the right one so he left my clients at the airport. He Then proceeded to call me even 24 hours later for no reason in the middle of the night just to be an idiot to wake me up. Then with his mistake refused my clients a refund. Horrible company/driver. Beware. I have everything in writing and phone recording as proof. Do not use them
Dear guest， sorry to hear you had unhappy experience on this transfer ，could you tell us more details about the complaint, such as ride ID so that we can investigate it？thank you
The booking process was smooth and we were kept upto date prior to our trip. The driver Hossam our driver was very good rang when we landed and met us at the airport arrivals. He helped with our bags and pushed our trolley. No complaints very good service.
Dear Guest, Thank you for your valuable comment. We are glad that you had such a wonderful experience. Kind Regards
Just returned from New York. No problem with the pick up at JFK, the driver waited for us after a short delay & for that he got a decent tip. On the way back however they didn't turn up. The driver was in touch claiming he was stuck in traffic & was going to be almost an hour late. We had to take a cab at extra cost to us. It was a 3pm pick up for a 6pm flight, & a 90 minute drive to the airport. We got to the airport at 5pm. This is not good enough the company/driver should monitor traffic and plan his route. The driver sent me a WhatsApp message apologising saying he would refund me, nothing yet! I would not recommend this company.
Dear guest， sorry to hear you had unhappy experience on this transfer ，could you tell us more details about the complaint, such as ride ID so that we can investigate it？thank you
I booked a return transfer from Tenerife South airport. Prior to my journey I confirmed twice with customer service staff that there would be an infant car seat available for my baby. Unfortunately when the driver arrived he did not have a car seat, and was unable to get one. I have spoken to customer service again and am unable to get confirmation that there will be a car seat available for my return journey tomorrow. I would think twice about using this company if you have specific requirements for your journey.
Dear guest， sorry to hear you had unhappy experience on this transfer ，could you tell us more details about the complaint, such as ride ID so that we can investigate it？thank you
If I could score zero I would. Worst experience. Got a call from driver saying he had been cancelled by Ellife and they sending alternative. They sent a maxi taxi NO meet amd greet as paid for and had to chase driver around Sydney airport. This was a nightmare. I would NEVER recommend such incompetent service. Plus refusing to refund meet and greet paid for. I will never use or recommend this company!!
Dear guest， sorry to hear you had unhappy experience on this transfer ，could you tell us more details about the complaint, such as ride ID so that we can investigate it？thank you
So I signed up for this company as a driver,after completing three rides they refused to pay me for the third ride,even though I waited for the customer for three hours at the airport. Don’t trust them it’s like scam.
Dear driver, Thank you for sharing your feedback, and we sincerely apologise for any frustration you have experienced regarding your payment. We take all driver concerns seriously and would like to look into this matter thoroughly. To assist us in doing so, could you kindly provide us with the corresponding booking reference number? This will allow us to locate your trip details and review the case properly. As a general practice, if the evidence submitted by the driver is deemed insufficient, or if a passenger complaint arises due to the driver's conduct, we will issue a refund to the passenger and, accordingly, withhold payment to the driver. We are not able to comment further on your specific case without first identifying it in our system. We kindly ask for your cooperation in sharing the relevant booking information with us. Once we have the details, we will review your case carefully and get back to you promptly. We value all our drivers and are committed to fair and transparent processes. Please rest assured that we will handle this matter with the seriousness it deserves. You are welcome to reach out to us directly at [email protected] with your booking reference, and we will be happy to assist you further. Thank you for your understanding.
So, I need to amend my earlier bad review. In the end we were contacted on short notice by a different driver than was announced. Yousef was brilliant. On time, good driving and the perfect amount of small talk. Much appreciated. Hope our return trip is the same. However, I still stand by my review about terrible AI customer service. If you cared to look at there responses on reviews, you will only find the same response for good and another, same response for bad reviews - EVEN THAT SEEMS TO BE AI Had no intention to use this company again but... mistakenly landed my next booking with them as well. Lets see if the answer will actually bear fruiz
Dear client, Thank you for taking the time to share your detailed feedback, and we truly appreciate your willingness to update your earlier review. We are delighted to hear that Yousef provided you with an excellent experience—punctual, safe, and with just the right amount of conversation. It is always our goal to deliver that level of service, and we will be sure to pass along your kind words to him. We also understand and respect your concerns regarding our customer service communication. Your observation about the repetitive nature of our review responses is noted, and we sincerely apologize if this gave the impression of impersonal or automated handling. Please be assured that we take all feedback seriously, and we are currently reviewing our response protocols to ensure that each customer's experience is acknowledged in a more individualized and meaningful way. Regarding your comment about AI-driven support, we would like to clarify that while we do utilise certain digital tools to enhance efficiency, our customer service team is composed of real people who genuinely care about resolving issues. That said, we recognise that there is always room for improvement, and your feedback has been invaluable in helping us identify areas where we can do better. We are genuinely sorry to learn that you do not plan to use our services again. Should you reconsider, we would be honoured to have the opportunity to restore your confidence in us. If there is anything further we can do to address your concerns, please do not hesitate to reach out to us directly . Thank you once again for your honest feedback. We wish you all the best in your future travels.
We were left stranded at the airport in Barcelona! The driver absolutely didn’t wait the promised amount of time. They also didn’t watch our flight info as we were promised and our flight was late. We were at the meeting point even before he claimed he had to leave. Their continuing excuse was they tried to What’s App which they did do, however, I obviously wouldn’t get the message while on a plane!! Then a lady called after we had been waiting and I told her the correct situation, she said she’d get a driver and call me right back. I’m still waiting for that phone call, incident was 9 May and today is 2 June. Then they refuse to refund my money so I will be taking further action. Please, please do not use or trust this company.
Dear guest， sorry to hear you had unhappy experience on this transfer ，could you tell us more details about the complaint, such as ride ID so that we can investigate it？thank you
Excellent service -SUPPOSEDLY- BUT ALL AI. No human contact. No local number but the driver AND HE CAN NOT BE REACHED. I will not know whether my transfer is confirmed until it's too late. But payment is instantaneous- obviously!! PLEASE NOTE: In the end it all worked out and the drivers were good. The nerve-wracking experience of having to wait untill a few hours before the transfer for correct information and a definate confirmation from the driver is not acceptable
Dear guest， sorry to hear you had unhappy experience on this transfer ，could you tell us more details about the complaint, such as ride ID so that we can investigate it？thank you
Horrible service. Our flight from Los Angeles was delayed by 8 hours, which was completely out of our control. As soon as I received our new arrival time and flight information, I called the company to notify them. We had a connecting flight in Seoul, but because of the delay in Los Angeles, we missed that connection and were rebooked by the airline. The company's excuse for not picking us up was that the original flight number we had provided from Seoul arrived on time, so they refused to pick us up when we arrived on the rebooked flight. I have never heard such nonsense. Despite being informed of the delay and new flight details, they failed to provide the airport pickup service we paid for. To make matters worse, they also refused to issue any refund. We had booked round-trip transportation, yet they did not even pick us up from the hotel for the return trip to the airport. As a result, we had to take taxis both ways. Ironically, the taxis ended up being much cheaper than the shuttle service. In my opinion, don't waste your time or money with this company. Save yourself the frustration and just take a taxi instead.
Dear guest， sorry to hear you had unhappy experience on this transfer ，could you tell us more details about the complaint, such as ride ID so that we can investigate it？thank you
Used Elife through Get your Guide for airport transfers from JFK to Manhatten. Both ways the drivers arrived early and made it super clear. On the return our driver was at the hotel 30 mins early which turned out to be great as the Friday traffic was poor. Decent Toyota Sienna's so room for 4 passengers in the back and 4 cases+luggage. All this for less than a taxi. Great job!
Dear Guest, Thank you for your valuable comment. We are glad that you had such a wonderful experience. Kind Regards
This was the opposite of an experience for being collected from an airport. You misinformed the driver our Terminal so we over 35 minutes waiting for this expensive service. Were then told the wrong location by the driver for pick up because of them informing the wrong terminal.
Dear guest， sorry to hear you had unhappy experience on this transfer ，could you tell us more details about the complaint, such as ride ID so that we can investigate it？thank you
The booking process itself was straightforward, and we were clearly informed which driver would collect us from Rome Airport. However, while transiting through Hong Kong, our airline changed our flight due to delays and placed us on another flight that arrived in Rome more than three hours later than originally scheduled. Despite the stressful situation — including having to rush over 1km through the airport to make the new flight — I contacted the driver immediately to advise them of the change. Even though I communicated the delay as soon as possible using the emergency contact provided, the company still marked us as a “no show” because the arrival time changed by more than three hours. When I contacted the driver again, I was told I would need to deal directly with the company. Upon arriving in Rome, we were informed there would be no transfer and no refund. I then emailed the company’s complaints team explaining the situation, including screenshots showing that I had contacted the driver promptly about the airline’s flight changes. Despite this, they refused to help, stating that because the changes occurred within 24 hours, nothing could be done. What makes this especially frustrating is that we still required the transfer — we were simply delayed due to circumstances outside our control and notified them as soon as we reasonably could. Based on this experience, I would strongly recommend using Uber instead, which ended up being cheaper and far more reliable. I would not use this company again, as they showed no flexibility or understanding regarding airline-related flight changes.
Dear guest， After verification, it was found that our guest's flight was changed on its own. Our driver waited according to the flight number specified in the reservation information. After free waiting time is over, clients never show up. Therefore, Elife has processed it as "client no show". Thanks for your understanding.
Amazing, picked up on time myself husband and son, kept at a good speed and felt really safe in the car, highly recommended for family’s with young children
Dear Guest, Thank you for your valuable comment. We are glad that you had such a wonderful experience. Kind Regards
The drivers name was anier. He got a really good communication with me he sends me a picture where he stands so i couldn’t miss him. I love when people does that. He is on time, nice, friendly person. Keep the good work Anier Love from someone in belgium that was on vacation in miami
Dear Guest, Thank you for your valuable comment. We are glad that you had such a wonderful experience. Kind Regards
We'd used elife before without incident. Not stellar but ok. Our most recent booking however was woeful. Elife and driver basically just ghosted us- calls, texts and emails unanswered or responded to! 🤯 left me with a baby sitting in a hotel lobby for over 2 hours & forced to book another car service at great expense (alot of luggage/sport wquip so couldnt uber taxi etc). Still chasing them up for refund, impossible to get hold of an actual person who isn't some call centre worker in the India region. I'm suspecting they're juicing these trustpilot reviews, be careful
Dear guest， sorry to hear you had unhappy experience on this transfer ，could you tell us more details about the complaint, such as ride ID so that we can investigate it？thank you
What a wonderful experience using this service! The airport transfer was so easy and the driver kept in contact with us giving us step by step directions on navigating the airport tram and how to find where she was waiting for us. It was so good we rebooked later for a ride from our hotel to a show that evening. Once again she was prompt, friendly and we arrived in time and stress free to enjoy our show. This is the service to use if need reliable and stress free service in Las Vegas!
Dear Guest, Thank you for your valuable comment. We are glad that you had such a wonderful experience. Kind Regards
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