Perfect
Professionalism
Reply from Elife2026-03-28
Dear Guest, Thank you for your valuable comment. We are glad that you had such a wonderful experience. Kind Regards
About Elife
Data updated- Website
- www.elifelimo.com
- Category
- Travel & Vacation
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 201 reviews
- Replies to negative
- 93% (66/71)
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About this business
Elife is a global private transportation company, covering thousands of cities and airports in 150 countries. We offer different vehicle alternatives for individual and group transportation: from sedan to coach bus, with professional drivers and 24/7 customer service.
Written by the business, not verified by us.Is Elife legit?
Elife (www.elifelimo.com) has a 3.5 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. Opinions are polarized: 63% rate it 4 stars or higher while 33% give 1 star; The business has replied to 93% of negative reviews. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Travelers frequently praise the professional and friendly drivers who communicate proactively via WhatsApp, confirm travel details well ahead of time, and always arrive punctually for scheduled airport pickups. Consumers consistently highlight clean vehicles, safe driving conditions, and exceptionally helpful assistance with luggage, making overall journeys remarkably comfortable, smooth, and stress-free. However, some people mentioned occasional issues with unpunctual drivers, delayed arrivals, and inadequate communication during their airport transfers. A few customers also reported encountering unprofessional behavior, a complete lack of direct contact options, or drivers failing to show up entirely for rides.
Auto-generated from all reviews of this business. For reference only.What people say
Brian JacksonSpain · 1 review · Experienced 2026-03-22 ·
Changed driver and pick up 30 minutes late
There were no instructions where to meet. When I arrived I messaged the phone number they gave me for the driver but no response. I got message from a different number. When I used the chat and asked if they changed drivers they said no and gave me same phone number as original. Driver was 30 minutes late, and a lot of hassel. Paid more than for a taxi because thought would be more convenient but took longer, cost more. Will never use again.
Reply from Elife2026-03-28
Dear Guest, Thank you for reaching us. We are so sorry to hear that you had an uncomfortable experience,however after investigation, we found that our driver was not late please contact the booking platform to resolve it,we will submit evidence to them，thank you
Experience was horrible from the start
Experience was horrible from the start. As directed from my confirmation driver would be waiting at luggage carousel. Driver was not, he and I texted and call for about 15 minutes trying to figure out where he was parked. Driver had a bad attitude and his driving was horrible, didn’t know where he was going and we were also in two accidents. We finally made it to our destination safe and I called and canceled my reservation for our return ride back to the airport. Never again I have never experienced this from any car service I ever booked
Reply from Elife2026-03-22
Dear Passenger, We sincerely apologize for the unpleasant experience you had. Following our investigation, we have confirmed that the driver did not provide the requested sign-holding service. As a result, the driver had to stay in contact with you to guide you to the meeting point. However, the driver did arrive at the airport on time. According to the chat records between you and the driver, clear directions to the meeting point were provided, and ultimately, you were successfully transported to your hotel. In recognition of the inconvenience caused, we would like to offer you a refund of 10% of the one-way trip fare. We truly hope you will consider using our services again, as your feedback is very valuable in helping us improve. Thank you for your understanding.
Excellent experience
We had a wonderful experience with Kim Jina. She was very punctual, reliable and communicated in advance to let us know of our pick up information. She is a very safe driver, car is perfectly comfortable and spotlessly clean and she is very mindful of her passengers.
Reply from Elife2026-03-20
Dear Guest, Thank you for your valuable comment. We are glad that you had such a wonderful experience. Kind Regards
What a fantastic experience
What a fantastic experience! A 100% professional service and very compassionate with looking after their customers. My husband and I were very pleased with our driver William and will continue to use this service when in Vancouver. William was very concerned about me as Iam here to have a hip surgery and was extremely helpful with access in and out of his vehicle. Great service!
Reply from Elife2026-03-20
Dear Guest, Thank you for your valuable comment. We are glad that you had such a wonderful experience. Kind Regards
Gina was a perfect driver, 10/10
Gina was a perfect driver! She was on time at the airport pick up point, the communication with her was perfect from days ago until the moment we arrived at Korea, the drive skills were perfect, she has some good music and makes us feel secure and comfortable.
Reply from Elife2026-03-28
Dear Guest, Thank you for your valuable comment. We are glad that you had such a wonderful experience. Kind Regards
Driver phat was great waiting at…
Driver phat was great waiting at airport and took us straight to our hotel on time thank you
Reply from Elife2026-03-20
Dear Guest, Thank you for your valuable comment. We are glad that you had such a wonderful experience. Kind Regards
Worst customer service
Worst customer service, they hang up, yell and lie! I was supposed to get a 50% refund but they lied! And when I call, they yell at me and hang up! STAY AWAY
Reply from Elife2026-03-22
Dear Passenger, We sincerely apologize for the unpleasant experience. Your booking platform has already contacted us regarding the refund, and we have confirmed the refund for Trip 2. For the specific refund amount, please confirm with your booking platform. Upon reviewing your communication with our customer service team, I noticed that our team has been consistently making efforts to assist you. As we are not the direct booking platform but the supplier, we are unable to issue the refund directly to you. We have provided you with various suggestions and, during the process, also attempted to contact your booking platform via email to disguss about the refund . We truly appreciate your understanding.
Thanh in Vietnam
Our driver Thanh, in Vietnam, was fantastic. He connected ahead of time, adjusted to delays, was waiting with clear signage, and took us safely where we needed to get to. Courteous and classy. All you would hope for.
Reply from Elife2026-03-20
Dear Guest, Thank you for your valuable comment. We are glad that you had such a wonderful experience. Kind Regards
I bought a transfer for this company on…
I bought a transfer for this company on getyourguide.com - the individuals I spoke with her untrained and extremely unprofessional. This company is absolutely unethical - on the website they state that child and booster seats are available upon request then attempts to charge me when I request these legally required implements. The fact is the lack of disclosure and transparency, is not acceptable nor is it legal. If it is policy why is it that I am finding after I placed a booking with you. I will be reporting this with my local consumer affairs department My booking id is 16906763
Reply from Elife2026-03-16
Dear guest， sorry to hear you had unhappy experience on this transfer ，could you tell us more details about the complaint, such as ride ID so that we can investigate it？thank you
Waste of Money
I booked a return airport transfer for my first visit to Manzanillo. They said they would wait for me up to one hour after my airplane landed. It was taking a very long time to get through customs, so I messaged their customer service to let them know that I would need them to wait longer. There was no one waiting for me when I got out of the airport. I called customer service, waited on hold, got cut off, waited on hold, and finally they provided a non-English speaking taxi for me, even though their website says they offer bilingual service. I requested a refund for the remaining half of my prepaid transportation. After many messages, emails, and phone calls, a month later I got less than half of my money back. I paid approximately $116 CAD for a ride that would have cost less than $40 CAD with Uber. Incredibly frustrating start to my trip to Manzanillo. Do not recommend.
Reply from Elife2026-03-16
Dear guest， sorry to hear you had unhappy experience on this transfer ，could you tell us more details about the complaint, such as ride ID so that we can investigate it？thank you
Easy, stress-free airport transfer
Ramon was fantastic. Very friendly, great communication prior to booking and during the ride to the airport. He was also punctual and made the journey very pleasant. Would definitely recommend for a stress free service! Thanks Ramon.
Reply from Elife2026-03-16
Dear Guest, Thank you for your valuable comment. We are glad that you had such a wonderful experience. Kind Regards
I was driving for them more 7…
I was driving for them more 7 years..the people who are locating trips there are so lazy they will take forever to update trips and change details on the booking and then after that they will blame drivers after I decided to exit their WhatsApp group because they were useless for to me they just decided to block my profile. I was taking bookings and contacting clients directly to fix bookings after they have noticed that I have no interest on working with them they just decide to block my account they are also racist
Reply from Elife2026-03-16
Dear driver ,I'm sorry to hear about your experience. However, I'd like to provide some context from our perspective. Our team works diligently to manage and update trip details as efficiently as possible, often handling a high volume of bookings simultaneously. While we strive to respond promptly, occasional delays may occur, and we continuously work to improve our processes. Regarding communication, our WhatsApp groups are intended to facilitate smooth coordination. Exiting the group can sometimes limit our ability to share real-time updates or resolve issues collaboratively. Account actions are only taken after careful consideration and are never based on discriminatory factors. We value diversity and treat all partners with fairness and respect. We appreciate the time you've spent working with us and remain open to constructive feedback to improve our partnership experience.
Jina was so friendly and lovely as soon…
Jina was so friendly and lovely as soon as we arrived to Seoul. Her aura was extremely welcoming and she made efforts to make sure we were comfortable in the car, she was also engaging in conversation with us. I actually left an item in the car and Jina was more than willing to go out of her way to drop it off to the reception. I really felt safe in Jinas hands and I honestly think she is such a kind soul and god bless her I genuinely wish her all the best and will never forget that she was first person I met when I arrived to Seoul 😊
Reply from Elife2026-03-16
Dear Guest, Thank you for your valuable comment. We are glad that you had such a wonderful experience. Kind Regards
Bad service!
We had a booking from Sydney airport to our hotel downtown. Due to the war in the Middle East, our flight with Emirates was canceled. They knew the flight was canceled but we didn't get any refund ! A good advice: don't book with them, they are not serious at all!
Reply from Elife2026-03-16
Dear guest， sorry to hear you had unhappy experience on this transfer ，could you tell us more details about the complaint, such as ride ID so that we can investigate it？thank you
Awful experience and management
Booker a return trip to Val Thorens for 8 people specifically requesting room for large luggage for each person costing well over €1000 euros. They can with a van for 7 people & no where near enough room for luggage, spoke to the manager who essentially told us to stop bothering them. Had to book a separate uber costing €400 one way. Doubt they will sort anything for thr way back as they were so unhelpful the first time. Don’t recommend
Reply from Elife2026-03-16
Dear guest， sorry to hear you had unhappy experience on this transfer ，could you tell us more details about the complaint, such as ride ID so that we can investigate it？thank you
Clowns…
Booked a transfer to Val Thorens for eight people. Apparently this company believes in avant-garde mathematics, because they sent a vehicle that could only seat seven. Yes — seven. For eight passengers. A bold logistical strategy that I assume was inspired by clown cars, except without the entertainment. When we pointed out this rather obvious issue (that eight humans do not magically compress into seven seats unless you’re running a circus), their solution was to leave three of us at the airport and shrug. No alternative vehicle, no attempt to fix the problem — just the corporate equivalent of “not my problem, old bean.” So while the rest of the group headed off to the mountains, three of us were stranded at the airport like forgotten luggage and forced to pay £250 out of our own pockets just to reach the holiday we’d already arranged transport for. In summary: if you enjoy paying for transport that may or may not include enough seats for the people you booked it for — and you’re fond of surprise airport abandonment — then this company is perfect. Otherwise, you might prefer a transfer service that has mastered the complex concept of counting.
Reply from Elife2026-03-16
Dear guest， sorry to hear you had unhappy experience on this transfer ，could you tell us more details about the complaint, such as ride ID so that we can investigate it？thank you
🐕💩 service Tbf
🐕💩 service Tbf Stranded at airport with zero fecks given by elife limos. Definitely don't recommend.
Reply from Elife2026-03-16
Dear guest， sorry to hear you had unhappy experience on this transfer ，could you tell us more details about the complaint, such as ride ID so that we can investigate it？thank you
Absolutely incredible service if you don’t want a big enough vehicle to take you to your destination
Absolutely incredible service if you enjoy the suspense of wondering which member of your group won’t be travelling with you. We booked a transfer for eight people — a number we assumed most adults (and many small children) could successfully count to. Impressively, the company showed up with a 7-seater van, proving that expectations really do need to be managed these days. It was a bold logistical strategy. I can only assume the plan was for one of us to fold ourselves into the glovebox, sit on the driver’s lap, or possibly be strapped to the roof like some sort of luggage upgrade. When we pointed out that there were, in fact, eight humans present, this seemed to be treated as a surprising development rather than the exact number we booked for. To be fair, the van did have seven seats, so technically they were only one entire passenger short, which in the transport industry is apparently within acceptable margins. If you enjoy basic arithmetic being treated as a complex theoretical concept, this is absolutely the transfer company for you. For everyone else, you may want to try a company that has mastered the revolutionary skill of counting past seven.
Reply from Elife2026-03-16
Dear guest， sorry to hear you had unhappy experience on this transfer ，could you tell us more details about the complaint, such as ride ID so that we can investigate it？thank you
WOULD NOT RECOMMEND THIS TRANSPORTATION…
WOULD NOT RECOMMEND THIS TRANSPORTATION SERVICE. SCHDULED PICK UP AT ORLANDO FLIGHT LANDED 10 PM NO DRIVER CALLED THEY SAID DRIVER WAS THERE AT 10 AM MY FLIGHT WAS NOT IN THE MORNING. THEY ASK FLIGHT NUMBER WHEN YOU MAKE RESERVATION YOU WOULD THINK THEY WOULD KNOW THE FLIGHT I WAS ON WAS NOT IN THE MORNING. CALLED FOR MY DRPARTURE FROM THE HOTEL NOW THEY HAVE ME SCHDULED FOR PU AT 230 AM WHO IN THE HELL NEEDS A RIDE TO THE AIRPORT FOR DEPARTURE AT 2 AM. IT SHOULD BE 230 PM NOW 1 DAY BEFORE DEPARTURE NOT SURE THEY HAVE A DRIVER FOR 230 PM NEXT DAY. WALKING SOUNDS BETTER THAN USING THESE DIP STICK.
Reply from Elife2026-03-16
Dear guest， sorry to hear you had unhappy experience on this transfer ，could you tell us more details about the complaint, such as ride ID so that we can investigate it？thank you
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