Elife is a global private transportation company, covering thousands of cities and airports in 150 countries. We offer different vehicle alternatives for individual and group transportation: from sedan to coach bus, with professional drivers and 24/7 customer service.
Written by the business, not verified by us.
Is Elife legit?
Elife (www.elifelimo.com) has a 3.5 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. Opinions are polarized: 63% rate it 4 stars or higher while 33% give 1 star; The business has replied to 93% of negative reviews. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Travelers frequently praise the professional and friendly drivers who communicate proactively via WhatsApp, confirm travel details well ahead of time, and always arrive punctually for scheduled airport pickups. Consumers consistently highlight clean vehicles, safe driving conditions, and exceptionally helpful assistance with luggage, making overall journeys remarkably comfortable, smooth, and stress-free.
However, some people mentioned occasional issues with unpunctual drivers, delayed arrivals, and inadequate communication during their airport transfers. A few customers also reported encountering unprofessional behavior, a complete lack of direct contact options, or drivers failing to show up entirely for rides.
Auto-generated from all reviews of this business. For reference only.
When booking the service to and from JFK airport and Central Manhattan we were pleased with what was promised and with the price. But on arrival at JFK things went downhill rapidly. We received messages from 3 drivers who all claimed to be our assigned driver,which concerned us greatly. To make sure that we avoided any scam drivers we contacted Elise to establish what driver was the correct one. It took 25 mins for Elife to confirm which driver we should go with. We immediately contacted this driver and it took a further 40 mins before we were sitting in the car. The driver didn’t come in to the arrivals hall with a name board as promised. We had to go outside and stand in the cold in a stupidly busy pickup area to wait on him. I had to wander up and down the pickup area looking for the driver’s car. It was clear from all of this that the driver had not been sitting at the airport waiting on us as agreed, which was very disappointing after a long day’s travelling. The car itself was very dirty inside and was not of the standard that we had been led to believe that we would receive. The driver Fernando was pleasant and the journey passed without further incident. For our return journey there was again some confusion over pickup times and our destination but once that was resolved we were pleased with the drive back to the airport. Our driver Leonardo Castellanos was very friendly and professional and provided a good level of service. His car was also of a higher standard than our outbound journey and was very clean inside. Elife did respond positively to our requests for clarification when we contacted them but there needs to be more control over the customer experience as the final product wasn’t as advertised on the way from the airport to the hotel and this isn’t acceptable.
Reply from Elife2026-03-16
Dear guest， sorry to hear you had unhappy experience on this transfer ，could you tell us more details about the complaint, such as ride ID so that we can investigate it？thank you
BookingReference 129493130
Driver did not show up.
Messaged me 20 minutes before saying I have to arrange my own ride because there was a problem at her son's school. No effort made to send alternate driver.
Kuala Lumpur city is 1 hour away from the airport. I booked a Grab to the airport and fortunately made it in time. Really disappointed that I was put in that position. Hope I get refunded.
Hope i get the refund
Reply from Elife2026-03-03
Dear guest， sorry to hear you had unhappy experience on this transfer ，could you tell us more details about the complaint, such as ride ID so that we can investigate it？thank you
GREAT communication from Ahmed in Luxor. He whatsapped me the day before to verify the times for my airport pickup, and then on the day sent 3 photos of the car clearly showing the registration so I could be confident that I had the right guy. Then he arrived several minutes early and was polite and helpful. Sure, the car was a basic taxi and the AC was a half open window, hence 4 not 5 stars, but I can't fault the service. This genuinely made for a dependable, low-stress and pleasant end to my stay in Luxor, which is not always the most low-stress city!
Reply from Elife2026-03-03
Dear client ,Thank you so much for sharing your experience! We're delighted to hear that Ahmed provided excellent communication and dependable service to make your transfer smooth and stress-free. It’s wonderful that his proactive updates gave you confidence and peace of mind. We truly appreciate your kind words about his professionalism and helpfulness. Regarding the vehicle and air conditioning, we sincerely apologize if it did not fully meet your expectations for comfort. Your feedback is valuable and will be shared with our local team as we continuously work to improve the overall experience for our passengers. And could you kindly tell us the relevant booking id .We hope to have the opportunity to serve you again on future travels
I booked a cab from Lisbon airport with Airport Taxi Transfers who outsource the service to Elifelimo. The driver failed to make contact with us, Elifelimo couldn’t help. We had to get another cab. That’s the shortened version, it was a nightmare! I complained to ElifeLimo, they are not interested. Be careful with both these companies. I did contact Elifelimo this was there reply “ Dear customer,
Thank you for your email, and we sincerely apologize for the inconvenience you have experienced.
Regarding your refund request, we kindly ask that you contact the booking platform through which you made the reservation. As we coordinate all customer-related matters through our partners, we are unable to process refunds or complaints without prior communication and authorization from the respective platform.
We appreciate your understanding and remain available to assist should the booking platform require any support from our end.
Reply from Elife2026-03-03
Dear guest， sorry to hear you had unhappy experience on this transfer ，could you tell us more details about the complaint, such as ride ID so that we can investigate it？thank you
We would highly recommend this service. The driver was on time, courteous, professional, and we were picked up in a very comfortable vehicle.
I would definitely use the service again.
Thank you!
Reply from Elife2026-03-02
Dear Guest,
Thank you for your valuable comment.
We are glad that you had such a wonderful experience.
Kind Regards
I called in the morning to try and push out my pickup as my flight had been rescheduled. Even though it was more than 4 hours ahead, they said it was not and refused to reschedule. I ended up cancelling the ride with no refund as it was useless and using an Uber anyway. Don't waste your money. Use another service if you are going to las vegas.
Reply from Elife2026-03-03
Dear guest， sorry to hear you had unhappy experience on this transfer ，could you tell us more details about the complaint, such as ride ID so that we can investigate it？thank you
Driver waited 15 minutes total, before ditching my wife
I reserved Elife Limo for a pickup from SFO for my wife. Her flight was delayed and arrived 2 hours late, shortly before 10pm. The driver told her he would wait 15 minutes from the landing time! Can anyone make it from the plane to the driver in 15 minutes? Keep in mind, this was an international flight. The driver then told my wife to call an Uber instead. I called the company that night, and they said there's nothing they can do. DO NOT BOOK WITH THIS COMPANY. I WILL NEVER EVER BOOK WITH THEM AGAIN. I booked through shuttlefinder.com, so you may not want to use that service either.
Reply from Elife2026-02-22
Dear guest， sorry to hear you had unhappy experience on this transfer ，could you tell us more details about the complaint, such as ride ID so that we can investigate it？thank you
The journey was smooth and my driver was really kind and helpful and although my Korean wasn’t so good, he was trying his best to have conversation with me, definitely would recommend 😁
Reply from Elife2026-02-22
Dear Guest,
Thank you for your valuable comment.
We are glad that you had such a wonderful experience.
Kind Regards
My family had Disappointing airport transfer experience – long wait for elderly passenger at scheduled airport…
My family had a scheduled airport transfer from Dubai International Airport on the morning of 18.02.2026, after landing shortly after 7:00am. Unfortunately, the driver did not arrive until after 9:00am, resulting in a waiting time of over two hours.
This was particularly difficult as my grandmother, who is elderly, was travelling with them and had to remain at the airport for an extended period after a long international flight.
When I contacted the company to understand the delay, I was informed that Ramadan was a contributing factor. However, based on my understanding of local traffic conditions at that time of the morning, this explanation was unclear. Additionally, I found the communication during the follow-up call to be unhelpful, and the call ended before the matter could be properly discussed.
I understand that delays can sometimes occur, but clearer communication and better coordination would have significantly improved the experience, particularly given the needs of elderly passengers.
I hope the company reviews its processes to ensure more reliable service and improved customer communication in the future.
Reply from Elife2026-02-22
Dear guest， sorry to hear you had unhappy experience on this transfer ，could you tell us more details about the complaint, such as ride ID so that we can investigate it？thank you
I strongly advise NEVER using this service.
I booked an airport transfer specifically to ensure a smooth transition for my small children, but it was a total disaster. The driver was significantly late, and we were forced to wait outside in the sweltering heat for over 30 minutes without any update on their arrival time. My children were exhausted, drenched in sweat, and couldn't even have dinner on time.
The communication was incredibly poor as there was no way to contact the driver directly. To make matters worse, despite providing the destination at the time of booking, the driver had no idea where he was going.
This was our first trip to Thailand, and this service ruined our arrival. Do yourself a favor and just use Grab. It is much cheaper, faster, safer, and far more reliable.
Reply from Elife2026-02-22
Dear guest， sorry to hear you had unhappy experience on this transfer ，could you tell us more details about the complaint, such as ride ID so that we can investigate it？thank you
hoppa
Airports Taxi Transfers
Transfeero
My Transfers
Mozio
Welcome Pickups
Disc Makers
gettransfer.com