Elife is a global private transportation company, covering thousands of cities and airports in 150 countries. We offer different vehicle alternatives for individual and group transportation: from sedan to coach bus, with professional drivers and 24/7 customer service.
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Is Elife legit?
Elife (www.elifelimo.com) has a 3.5 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. Opinions are polarized: 63% rate it 4 stars or higher while 33% give 1 star; The business has replied to 93% of negative reviews. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Travelers frequently praise the professional and friendly drivers who communicate proactively via WhatsApp, confirm travel details well ahead of time, and always arrive punctually for scheduled airport pickups. Consumers consistently highlight clean vehicles, safe driving conditions, and exceptionally helpful assistance with luggage, making overall journeys remarkably comfortable, smooth, and stress-free.
However, some people mentioned occasional issues with unpunctual drivers, delayed arrivals, and inadequate communication during their airport transfers. A few customers also reported encountering unprofessional behavior, a complete lack of direct contact options, or drivers failing to show up entirely for rides.
Auto-generated from all reviews of this business. For reference only.
Booked the ride with hoppa, and the next intermediary was elife limo, wouldn't recommend.
Before we left for our flight, the drivers kept changing, and it was troublesome to contact them.
As we arrived to the destination, Turkish Airport, we had trouble finding the driver, needed help from locals who offered to call the driver.
On the way back, the rider did not show up, and we couldn't find a way to contact them, hoppa couldn't help in any way (driver not answering and did not show up). All that after being informed that the same driver missed a pick up in the morning, disgraceful.
For resolution (here's less clear what's happened already as I spoke to hoppa, not elife) - the reply from hoppa team eventually said "the driver was there, here's a screenshot of the location at the right time" (which is most likely what they got from elife) - which clearly didn't happen, unless a car managed to hide under a pebble and waited patiently.
Reply from Elife2026-01-19
Dear guest， sorry to hear you had unhappy experience on this transfer ，could you tell us more details about the complaint, such as ride ID so that we can investigate it？thank you
I don't recommend, you will pay so much for extra stress, they put so much pressure, the timing doesn't respond to the emergencies you could face in your trip, all they want is extra fees and only extra fees, the cars are not as expected, I really don't recommend it especially in Cairo Egypt, it is so expensive; using alternatives; will offer your better transportation experience plus you will save your money and especially your peaceful state.
Reply from Elife2026-01-19
Dear guest， sorry to hear you had unhappy experience on this transfer ，could you tell us more details about the complaint, such as ride ID so that we can investigate it？thank you
We called the driver, Ramón, to pick us up earlier than arranged and he was very kind to be there as soon as posible. He answered our questions about the city and made our journey more enjoyable
Reply from Elife2026-01-26
Dear Guest,
Thank you for your valuable comment.
We are glad that you had such a wonderful experience.
Kind Regards
I have already given a 1 star review and was contacted to say that the" department" was looking into it. I have emailed several times since and still no progress. ( issue was the driver did not have the necessary permit/ licence to transport people from Barcelona airport to the city centre where our hotel was, so we had to find out own way there.)
Reply from Elife2026-01-19
Dear guest， sorry to hear you had unhappy experience on this transfer ，could you tell us more details about the complaint, such as ride ID so that we can investigate it？thank you
Do not book. Save yourself the hassle and order UBER. Driver was not at airport as described, had to call and go through hoops just for the driver to be 30 minutes late. Was hesitant on the booking back to airport so called night before to confirm driver pick up time. Guess what?!Driver never showed up and company’s solution was to call a taxi!!
Poor service all around.
Reply from Elife2025-12-28
Dear passenger,
Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced.
Regarding Trip 1: Our driver arrived at the airport on time and attempted to contact you multiple times via phone and SMS, but did not receive a response. He also circled the pickup area with a name sign but was unable to locate you. After contacting our customer service team, he was informed that you were waiting at Gate 21, and he promptly returned there to pick you up.
Regarding Trip 2: We sincerely apologize for the service issue you encountered. To proceed with a refund, please contact the booking platform you used to make the reservation. They will be able to assist you directly with the refund process.
We appreciate your understanding and are committed to improving our service.
They texted regularly to give update on the oncoming pick up. My driver Alang was very nice and professional. He was there before we landed. He kept up with us ,sent information on where he was, where to meet. I will definitely book with them again. Thank you so much guys.
Reply from Elife2025-12-27
Dear Guest,
Thank you for your valuable comment.
We are glad that you had such a wonderful experience.
Kind Regards
Jina was great and very kind. Sweet to us and was really good at communicating with us from touchdown until we reached our hotel, messaging me and asking for updates. Really good person
Reply from Elife2025-12-27
Dear Guest,
Thank you for your valuable comment.
We are glad that you had such a wonderful experience.
Kind Regards
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