Not as advertised
When booking the service to and from JFK airport and Central Manhattan we were pleased with what was promised and with the price. But on arrival at JFK things went downhill rapidly. We received messages from 3 drivers who all claimed to be our assigned driver,which concerned us greatly. To make sure that we avoided any scam drivers we contacted Elise to establish what driver was the correct one. It took 25 mins for Elife to confirm which driver we should go with. We immediately contacted this driver and it took a further 40 mins before we were sitting in the car. The driver didn’t come in to the arrivals hall with a name board as promised. We had to go outside and stand in the cold in a stupidly busy pickup area to wait on him. I had to wander up and down the pickup area looking for the driver’s car. It was clear from all of this that the driver had not been sitting at the airport waiting on us as agreed, which was very disappointing after a long day’s travelling. The car itself was very dirty inside and was not of the standard that we had been led to believe that we would receive. The driver Fernando was pleasant and the journey passed without further incident. For our return journey there was again some confusion over pickup times and our destination but once that was resolved we were pleased with the drive back to the airport. Our driver Leonardo Castellanos was very friendly and professional and provided a good level of service. His car was also of a higher standard than our outbound journey and was very clean inside. Elife did respond positively to our requests for clarification when we contacted them but there needs to be more control over the customer experience as the final product wasn’t as advertised on the way from the airport to the hotel and this isn’t acceptable.