Shipping slow and customer service lack lustre
I am a return customer. First purchase was ok. So I decided to buy again. A disappointing experience. I purchase, I paid immediately. If they are charging for shipping fees, then I expect the shipment to be fast but it is instead frustrating. No update of status till I had to initial the inquiry 8 days later, then realized the item is still not even in their warehouse yet. Purchased 17 April, finally despatched on 30 April, two days longer than promised. I can accept the delays, but not informing me and leaving me wondering is not cool. Service reply from Adrian initially was ok. Then another person - Ines took over and his reply made me feel they are just shifting responsibility, he basically just deny the delay and don't bother to write properly to a customer. Since they are charging shipping, the prices goes back to about the same where you can get from local shops -if you shop hard enough for deals. But with that nearly month long wait for shipping, plus they charge for it, heck, will not buy again.