You’ll never see your dress
I used the try before you buy service to try two styles I liked. They said shipping would take 3 to 5 days. On day five I got a notification that my package was damaged and had to be repackaged. That was 10 days ago and my package still has not moved since that day customer Support refused point blank to help me all they did was repeatedly say we are pre-sales help we are pre-sales help we are pre-sales help. When I contacted after sales it takes them two days to reply to every email every single time all they said was I have to wait for the ship I asked multiple times for them to re-ship the items because I needed them if I was to decide on which one was going to be my wedding dress. They refused to re-ship the samples after a week of constant fighting every single day. They finally agreed to give me a refund. The dresses are gone, there is no way I’m going to order the actual dress I wanted in the colour and custom size that I wanted, if they can’t even ship a sample dress without messing it up.