Quality not great, returns difficult, refunds a myth
Quality not great - and the old adage ‘buy cheap buy twice’ certainly rings true. The returns process is over complicated - you have to take photos of all your items - even if you didn’t get them out of their bags (you’ve just decided it’s all rubbish!). After many many emails you get permission to return (well done if you get this far!!) I received a returns label that was complete gobbledegook - so had to request another. Next make sure you track your refund - you might get an email saying it will be in your bank in 2-3 days, but it won’t. If this happens email them again and get it escalated (really really well done if you’ve hung out to this far!) and expect another communication in - you’ve guessed it 2 to 3 days - saying that you’ve been escalated and they’ll be back in touch in 2-3 days. That’s where I am at the moment. I’m holding out little hope of ever seeing my £40 refund. Ironically all the communications are very jolly and ignore the fact that you’re being totally ripped off. It’s almost admirable! My advice - go to good old Primark, H&M or Zara. I received a prompt response to this review but unfortunately it just directed me to the email addresss I’ve already used, and a messenger service which immediately bombards you with special offers once you post your message. It also said that refunds take a while to process, my refund has been reviewed 3 times. THREE TIMES pay up please.