Unacceptable.
I ordered contacts for Halloween with rush delivery, which I paid for. I was told on october 19th my order would be shipped out on October 20th. I emailed on the 20th when I was not able to locate my tracking number on their account page. Today, on the 23rd I got an email stating: Dear, We want to inform you that we are cancelling out of stock item from your order and refunding you full amount for it due to no response from you for more than 2 days. Please check your bank account to check the refund within 4-7 business days. Thank you and apologies for inconveniences caused. Didn't hear from me for two days? What? I emailed for my tracking number on the Friday prior and now I'm being told I'm being refunded for BOTH pairs of contacts I ordered on the site over a week ago either because they are sold out or because I didn't contact them? (I have ZERO emails from any of the email addressess associated with the site asking for me to contact them.) Unacceptable.