Very poor after sale service, talk about jumping through hoops!
After purchasing a second tablet from Focal the AC charging port became inoperable. I contacted them and sent numerous photos which clearly showed the issue and even the tablet onscreen showed the issue when it was plugged in with a charging error prompt. Then they asked me to get local repair quotes which I did and sent to Focal. No response so I emailed again and this time they wanted video. Am I a movie maker? No and after spending all this time and effort I came to the conclusion they do not intend to honor their commitment to customer satisfaction but instead made it so difficult and time consuming it was no longer worth it. I HOPE THEY ARE HAPPY WITH THE TRUTH.