Excellent ticketing system
I love using liveagent. Having a good, ticketed system makes life much easier. Our response times to customers has improved as we can implement SLA's and also postpone tickets to push through to us again to chase for a resolution, and all of the team can work together in one place. It is also good that all correspondence with customers and suppliers such as calls, chats and emails is all held in the same place and we can merge tickets if the customer contacts us on a new string but about the same issue, which really helps to keep track of where we are with any issues.