LiveAgent is a top-rated help desk software that offers a comprehensive suite of customer support tools, including live chat, ticketing, and customer support functionalities. It allows businesses to seamlessly manage their customer inquiries and support tickets from a centralized platform, providing real-time communication and collaboration with customers. LiveAgent is highly regarded for its user-friendly interface, advanced automation features, and multi-channel support capabilities. It is widely recognized as one of the highest-rated software solutions for businesses of all sizes seeking to enhance their customer support operations.
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Is LiveAgent legit?
LiveAgent (liveagent.com) has a 4.6 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 71% of negative reviews; 6 of them were added in the last 12 months. Last updated 2026-08-27.
I've been using this customer support portal for 10 years, and it has been incredibly reliable. The ability to provide professional text-based support, along with time-saving features like snippets and blocks, has made our workflows much easier.
Anytime we've encountered an issue, the LA support team has been quick to respond and resolve our problems. Overall, we are super happy with this product and highly recommend it for its dependability and great support.
Perfect software, good price and best customer service
We are so glad that we switched to LiveAgent a few years ago!
Unlike the competition, it is not only more affordable, but they still have real customer support that helps quickly and without complications.
THANK YOU to Oleh, Jakub and to the whole customer support team, and thank you for the product itself!
Everything is here to focus more on customer satisfaction.
LiveAgent provides a structured space for collecting customer emails, calls, and tickets, helping us deliver quick responses easily. I loved LiveAgent's sleek dashboards and smart collaboration tools. Its great shortcuts made sharing among team members faster. I especially appreciated the feature to review past calls via the Conversions tab, which provides quick summaries that enhance our understanding of customer requirements.
LiveAgent can be used for all communication channels, such as chat, email, and calls. We can also create a custom chatbot. I find LiveAgent constantly evolving to provide the latest customer support automation systems. The user interface is simple and intuitive, and the tools, macros, and automations are excellent for meeting all support needs. Adding custom applications via API and extracting other information is straightforward. Their customer support team is top-notch and always responsive.
LiveAgent has consistently worked as intended to provide ongoing support for daily ticket management. LiveAgent ensures seamless integration of the chatbot with our client portal, so portal users don't need assistance and can contact us simply by clicking the chat icon. LiveAgent is simple enough to be user-friendly and offers all the customizations our teams require.
Been using this for over a month and I've come accross their notification issues a couple of times: customers calling but no po ups to answer, no ringing, and some times theres a pop up but the only option is to decline the call. Sometimes it even logs you out while you're working. ???
imagine trying to do your job properly but their buggy system messes up your performance and csat.
Reply from LiveAgent2025-09-02
Hello Karlen,
Thank you for sharing your experience with LiveAgent, and we apologize for the issues you’ve run into with call notifications.
Please rest assured that our development team is actively investigating these notification issues as we speak. In the meantime, don't hesitate to reach out to our technical team via chat or email at [email protected] to take a closer look at the session logouts - we can investigate if this is normal behavior or a potential issue.
Your feedback is extremely valuable, and we truly appreciate your patience as we work to improve stability and performance.
- The LiveAgent Team
With LiveAgent, no more lost or misrepresented chats or tickets.
LiveAgent has significantly reduced the loss of customer chats and the lack of meaningful engagement. With LiveAgent, our team has been more efficient, and we've maintained consistent communication and the speed with which we share data and documents. We love how LiveAgent allows us to prioritize chat and ticket responses based on importance, allowing us to coordinate efficiently.
Reply from LiveAgent2025-07-08
Hi Nour, thank you very much for the positive review, we really appreciate it!
- Best, the LiveAgent team
LiveAgent gives us the ease of consistently delivering fast responses. We've been using it for almost three years. The biggest things that make us trust it are its unlimited support for all social media channels from the same center, as well as its ability to provide comprehensive analytics and reports that efficiently interpret data and metrics for our customer service quality and ticket response rates. We love how LiveAgent's service bot is constantly evolving and enabling us to answer natural language questions without errors.
Reply from LiveAgent2025-06-18
Dear Shani,
Thank you for your continued trust over the past three years! It's great to hear that our tools continue to help you deliver fast, efficient support across channels. We're glad to be part of your success.
— The LiveAgent Team
LiveAgent is great for achieving a higher level of customer focus.
LiveAgent has enabled us to create a more organized customer support environment. I love how LiveAgent enables our team to deliver the required service directly and in real time. I love how LiveAgent's collaboration features and feedback documentation facilitate better communication, enhancing our knowledge center. It's great that LiveAgent offers all the integrations we need, and the customization options and reporting tools are excellent.
Reply from LiveAgent2025-05-21
Hi Moran,
thank you very much for the review, your feedback is appreciated and we are glad to hear that you have been happy with LiveAgent so far!
- All the best, the LiveAgent team
liveagent ensures maximum efficiency in customer ticket handling on a minimal budget, making it suitable even for very small businesses and e-commerce support. The best thing about liveagent is its ease of use, and ticket workflow customization is possible with simple settings.
Reply from LiveAgent2025-05-21
Hi Gili,
many thanks for the positive review, we appreciate it a lot!
- All the best, the LiveAgent team
UPDATE: To all reading this review, keep in mind that their comment about amounts "always being credited", means that if you choose to pay annually, you'll have to wait a full year after your renewal to ever see that money. Be cautious and make sure you understand how locked in you will be with LiveAgent.
We are investigating alternative ticket systems. LiveAgent is great until you actually need support. At that point they get greedy and begin telling you how impossible things are. For a tech company, I'm not buying it.
Somehow our renewal notice was sent to our junk folder, so once we realized we had been billed, we realized we had agents no longer needed in the system. All we wanted to do was get a credit for those agent for the next year, but we were told they would hold on to our money and refund it in another year when we renewed. So in the meantime, they get to make interest off our money for services we're not using and don't need for two agents. Then they claim it's "impossible" to fix, which I call total bull on.
This is made worse by the fact that we are on a monthly plan, billed annual, NOT an annual plan billed annually. By the very definitition, any changes made month over month should be credited back, not held ransom by them.
I have my operations manager looking for a new solution and a new ticketing system. I liked LiveAgent, but I'm sure we can find someone better and more willing to make small billing fixes to keep a paying customer happy.
Reply from LiveAgent2025-05-07
Hi Brian,
Thank you for sharing your feedback. We have reviewed the issue, and while our manager has already been in touch with you via email to provide a detailed explanation, we also wanted to respond here to ensure clarity for others who may have similar queries.
Our service operates on a prepaid subscription model, with charges made in advance for monthly or yearly periods. This is standard among SaaS providers and is outlined in our Terms and Conditions. As such, we do not offer partial refunds for unused time within a prepaid period, plan downgrades, or cancellations after a renewal has been processed. This policy ensures fairness and consistency for all customers.
While refunds for unused time are not possible, our billing system will automatically credit your account for any overpayment if you adjust the number of agents during your subscription. This credit can be used for future service, such as upgrades during the current period or deductions from your next renewal. This way, you only pay for what you actually use, allowing flexibility as your needs change.
We hope this clarifies our policies and the reasons behind them. If you have any further questions, please continue your conversation with our manager or contact us at [email protected]—we are always here to help.
-LiveAgent team
LiveAgent is a reliable and easy to use support tool. It handles multi channel communication well, through the reporting and mobile app could use some improvements. Overall, it's a solid choice for customer support.
Reply from LiveAgent2024-11-21
Hi Usama,
Thank you for your review. We are glad to hear you have been satisfied with the ease of use of LiveAgent and its multichannel capabilities. Our mobile app should be replaced with a responsive mobile view instead and our reporting overhaul is a part of our multi-year refactoring effort. Our team is here for you 24/7 in case of any questions or feedback!
-LiveAgent team
Reliable and user-friendly – Our experience with Ladesk
As a startup, we found in Ladesk not only a reliable partner but also a key tool for our daily communication and customer relationship management. It allows us to effectively coordinate our B2B and B2C operations with an exceptional level of clarity and user-friendliness.
From day one, Ladesk surprised us with its flexibility and the range of features that perfectly meet our needs. The customer service is always willing and quick, which we especially appreciate in situations where we need to swiftly resolve any queries or obstacles.
Thanks to the exceptional support and proactive approach of the Ladesk team, we feel like part of a community that truly cares about our needs. We would recommend this platform to anyone looking for a reliable solution for managing customer interactions and internal communication, both for startups and established companies.
Reply from LiveAgent2024-07-26
Thank you for your thoughtful review Nicola! We’re thrilled that LiveAgent has become essential for your startup’s communication and customer relationship management. Even though we are now LiveAgent, our Ladesk domain remains active as your account URL. Your recommendation means a lot to us, and we’re grateful to be part of your journey :)
- The LiveAgent Team
I paid a full year online, and I had 4 agents under my account while paying. The payment page doesn't show a breakdown. After paying, I realize that I only need 2 agents, so I delete the rest of 2, and ask for a refund within a few hours through online chat. They said no refund, no exception. Such a scam company.
Reply from LiveAgent2024-04-17
Thank you for your feedback. We reviewed the case and can see our colleague has already followed up with you via email and resolved the case to your satisfaction. We will be happy to elaborate in case of any questions. Have a wonderful rest of your day!
-LiveAgent team
We have been trying to get assistance for 3 weeks to set up call center. LiveAgent responds every 2-4 days but never fixes anything. They refuse to have chat or pickup a phone. So i guess we will cancel our service. The issue isnt complex. The problem is they wont respond by phone or chat so a simple issue takes weeks to resolve. AVOID THIS SCAM Company!! I have contacted sales many times and they just say "contact tech support" and 3 days later they respond with a partial answer to 1 question and then we have to wait several more days.........
Reply from LiveAgent2023-10-11
Hi Mark,
We are sorry for the troubles you experienced setting up a call center and we would like to apologize for the delays in resolution. Due to the complexity of the issue, it was necessary to have it reviewed by our senior developers. Our developers are not available for phone support or consultations and do need time for proper investigation. One of our sales agents would be happy to schedule a call with you and discuss the issue personally. Once again, we apologize for the inconvenience and hope that with your cooperation, we can recover this situation promptly.
-LiveAgent team
Liveagent is a very easy tool to use. It is easy and fast to setup. It is possible to indivualize Liveagent in many ways. The feedback from our colleagues is very positive.
Reply from LiveAgent2022-08-03
Hi Annika,
Thank you very much for your kind words. We are glad to hear that you have been satisfied with LiveAgent and the benefits it brings to your work-life. Remember, we are online 24/7 in case you need any assistance!
-LiveAgent team
Liveagent is a really easy tool to use. We received a lot of positive feedback regarding the simple way of use from all our colleagues. They are impressed and feel very good about this Helpdesk. The communciation via the Helpdesk is very good and you have a great overview about your past conversations regarding this topic.
Reply from LiveAgent2022-08-02
Hi Luis! It's always very motivating for us to receive a 5-star review :) We are glad to see that LiveAgent is easy to use for all of our customers and helps them to organize their communications. Should you need any help in the future, feel free to reach out to our 24/7 customer service via chats or email :)
- LiveAgent Team
Easily track everything. We used excel for tracking, it's a way better and there are a lot of more features too. The price is ok for this value, honestly recommend for every small business who wants to grow. You can try the software for free for 30 days!
Reply from LiveAgent2022-07-27
Hi Adam, Thank you for your 5-star review! Happy to have you on board :) - LiveAgent Team
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