Electronics & Technology

LiveAgent

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102 reviews

★★★★★

4.6102 reviews

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About LiveAgent

Data updated 2026-08-27

Website: liveagent.com
Category: Electronics & Technology
Location: United States
Status: Unclaimed
Last 12 months: 6 reviews
Replies to negative: 71% (5/7)

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+1-888-257-8754 [email protected]liveagent.com

About this business

LiveAgent is a top-rated help desk software that offers a comprehensive suite of customer support tools, including live chat, ticketing, and customer support functionalities. It allows businesses to seamlessly manage their customer inquiries and support tickets from a centralized platform, providing real-time communication and collaboration with customers. LiveAgent is highly regarded for its user-friendly interface, advanced automation features, and multi-channel support capabilities. It is widely recognized as one of the highest-rated software solutions for businesses of all sizes seeking to enhance their customer support operations.

Written by the business, not verified by us.

Is LiveAgent legit?

LiveAgent (liveagent.com) has a 4.6 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 71% of negative reviews; 6 of them were added in the last 12 months. Last updated 2026-08-27.

What people say

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102 reviews matching

Jacob WallCanada · 1 review · Posted 2020-02-12

★★★★★

LiveAgent is a Great Way to Manage Customer Support!

LiveAgent has changed the way our office handles support - for the better. It's given us us the tools we need to triage, categorize and prioritize tickets, tracking client requests to completion ensuring they gain what they need. It also gives us the stats we need to analyze our work and level of service. The interface is very visual, with colour-coded statuses and tags. Management of tickets is very adaptable to the needs of our office.

Reply from LiveAgent2020-02-12

Hi Jacob, thank you very much for your kind review! We are very thrilled that you find LiveAgent helpful in your everyday work and that it has changed your support for the better, as that is exactly what we hope our product brings to you and all our customers :)

WendyUnited States · 2 reviews · Posted 2020-02-10

★★★★★

Makes life easier

LiveAgent allows you to receive all of your incoming messages in one place, from email, social media and website chat. You can reply to all messages in from one dashboard, without logging into each separate channel. You can also track support tickets and set up a knowledge base and helpdesk.

Reply from LiveAgent2020-02-11

Hi Wendy, We're so glad that you are finding the value of having all of your tickets and queries under one roof and accelerate the support process.