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Written by the business, not verified by us.Tebra (tebra.com) has a 3.9 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-11.
Reviewers had a great experience with this company. Customers frequently praise the dedicated onboarding specialists for being patient, highly knowledgeable, and extremely helpful during setup sessions. People also mention that the digital platform is intuitive, user-friendly, and makes managing daily practice workflows smooth and efficient. Reviewers consistently appreciate the personalized guidance that helps them navigate complex system features with complete confidence. However, some people mentioned frustrations with customer service, noting extremely slow response times and difficulties getting timely resolutions for technical support tickets. A few consumers also noted that getting hold of someone for urgent assistance can occasionally be challenging.
Auto-generated from all reviews of this business. For reference only.We are extremely happy with the customer service and the support we received from beginning to going live with our website. Tara Thomas was very supportive, patient and understood our vision. Would highly recommend Tebra!
I am not happy with Tebra. They call you in an instant to get your business but if you want to cancel your subscription, you cannot get hold of anybody. Do not use Tebra. Customer service is almost non-existent. They will direct you to the website for support which is not helpful.
Thank you for your feedback, and we’re so sorry for the frustration your experienced. We understand how important smooth communication is, and we regret that this process didn’t meet your expectations. While we did make several attempts to reach out, it seems there may have been a disconnect. We appreciate you bringing this to our attention and will use your feedback to continue improving our processes.
I had a wonderful experience working with Maria. She was really helpful and professional. She took the time to answer all my questions and concerns.
Thank you so much for the review! We're thrilled to hear that Maria made such a positive impression. Taking the time to address every question and concern is exactly the experience we strive to provide, and it's wonderful to know she delivered that for you.
Andrea was amazing to work with and very helpful
Thank you for the kind words! We're so glad Andrea could make a difference.
My account onboarding manager Maria. C has been amazing in supporting us run the practice from the EHR front.
Thank you for sharing this! We're so glad to hear that Maria has been such a great support in helping you manage the practice from the EHR side. We'll be sure to pass along your kind words to her.
I cannot express how thankful I am to Sofia. Her patience, guidance and knowledge of Tebra is immaculate. She eases all tension in an already stressful situation. She has made this process thus far so smooth. The reassurance, especially starting a new venture can be overwhelming. She has made every attempt to alleviate that pressure.
Thank you so much for sharing this! Starting a new venture is no small feat, and we're thrilled that Sofia was able to make the process feel a little less overwhelming. Your kind words mean the world to us and to her—we'll be sure to pass them along. Wishing you all the best as you get started!
I’ve had an excellent experience with Tebra. The platform is intuitive, easy to navigate, and has helped streamline my practice from scheduling and documentation to e-prescribing and patient communication. I especially want to recognize Angelica C., Advanced Product Support Specialist, for her exceptional support throughout my onboarding and transition. Angelica was patient, knowledgeable, responsive, and truly went above and beyond to ensure every question was answered and every issue was resolved. Her professionalism and dedication made what could have been a stressful process feel seamless and manageable. It’s rare to find customer support that is this attentive and genuinely invested in a customer’s success. Thanks to Angelica and the Tebra team, I feel confident that I have the tools and support needed to grow my practice while focusing on providing excellent care to my patients. I highly recommend Tebra to any healthcare provider looking for a reliable, user-friendly practice management platform with outstanding customer service.
Thank you so much for sharing such a thoughtful and detailed review! We're thrilled to hear that Tebra has helped streamline your practice, from scheduling to patient communication. We'll be sure to pass your kind words along to Angelica. She truly exemplifies the level of care and dedication we strive to bring to every customer interaction, and it's wonderful to hear that her support made such a meaningful difference during your onboarding. Reviews like yours remind us why we do what we do. We're proud to be part of your journey and look forward to continuing to support your practice!
Great customer service by Jeremy Jackson and Sofia chinchilla! Very satisfied, DrE
Thank you for the kind words, DrE! We're so glad Jeremy and Sofia were able to provide you with a great experience — we'll be sure to pass along your feedback to them.
Tebra’s EMR includes all the essential features I need, and after using many systems throughout my career, I’ve found it to be an excellent product. The onboarding experience was wonderful—the team was friendly, responsive, and made it quick and easy to get fully up and running within just a few days.
Thank you so much for this wonderful feedback! We're thrilled to hear that Tebra's EMR has stood out among the many systems you've used throughout your career—that truly means a lot to us. It's also great to know that our onboarding team made the transition smooth and quick for you. We'll be sure to pass along your kind words to them!
Great system , great customer service and support. You do need to spend some time as there are many options , the system can do a lot.
Thanks so much for the kind words! You're absolutely right — there's a lot to explore, but once you get familiar with the system, it really does open up a world of possibilities. We're glad our support team could help make the experience a smooth one!
My husband and I are both physicians, and we signed up with Tebra in April 2026 for both their EHR and website development services. Initially, we were assigned a senior onboarding manager, but we were later transferred to Andrea because we were told she specialized in website development. Unfortunately, our experience was disappointing. The website development process took over 45 days, largely because very little progress was made between our weekly meetings. Most of the website content was based on Tebra's standard templates, and I ended up writing and editing the majority of the content myself to ensure it accurately represented our practice and services. When the website was considered "ready," it still had several formatting issues. Fortunately, I was able to work with another Tebra team member who was knowledgeable, efficient, and quickly corrected many of the formatting problems before the site went live. Without that assistance, the website would have launched in an unprofessional state. We were encouraged to publish the website quickly because, once it goes live, the website development team's involvement ends. Any future edits must go through customer support, which has been slow and difficult to work with. We requested website changes over a week ago and are still waiting. My advice is to make sure every detail is finalized before agreeing to launch, because making changes afterward is much more challenging. What was even more frustrating is that during this entire period, very little progress was made with our EHR onboarding. Since we signed up as a two-provider practice, I believe Tebra should have assigned separate onboarding specialists or additional support. Instead, we had only one onboarding manager responsible for both providers, which significantly slowed the entire implementation process. My intention in writing this review is not simply to criticize Tebra but to help other physicians set realistic expectations. The quality of your assigned onboarding manager can have a major impact on your overall experience and the speed of launching your practice. My recommendations for new providers: Ask who your onboarding manager will be before getting too far into the process. If progress is slow, request a different onboarding specialist early. Do not approve your website to go live until every detail has been thoroughly reviewed and finalized. If you're looking for a highly customized, premium website, consider hiring an independent web developer. In my opinion, you can obtain a significantly higher-quality website for about half of what Tebra charges. Based on our experience, I cannot recommend Tebra's website development service for practices seeking a high-end, custom website.
Thank you for taking the time to share such a detailed review. We're truly sorry your experience with our website development and onboarding fell short of what you deserved, and we understand how frustrating that must have been. While we're glad that a member of our onboarding leadership team has already connected with you to work through these concerns and make sure you are properly set up for success going forward, we recognize that doesn't undo the difficult start you had. We remain committed to improving your experience and your feedback helps us improve.
Easy to use EHR; Staff Professionalism; Prompt assistance.
Thank you for the kind words! We're glad to hear the platform has been easy to navigate and that our team has been helpful and professional.
I had Tebra for billing and everything was fine. When my contract was almost over I gave them over 60 days notice as per contract required 60 days.My contract was due to complete 6/29/26. I made payment regularly although I was using another biller. When I notice my request I put on 4/1/26 was still pending 5/29/26, I reach out by phone to follow on the status. The lady cancel my account on the spot not leaving any access for me to check on my pending cases. Two weeks later, I received an invoice for $408. I tried reaching out to find out the reason but did not received a feedback. Now I check on the statues of my request to find out the request was cancel.
Thank you for taking the time to share your experience — we're truly sorry for the frustration this situation has caused. The way your cancellation and subsequent invoice inquiry were handled falls well short of the standard we hold ourselves to, and we sincerely apologize for that. You deserved clear communication and a smooth transition, and that didn't happen here. We want to make this right — someone from our team will be reaching out to you directly to address your concerns as soon as possible.
Diego was super patient and professional always found flexibility to explain the easy ways of doing the same features. Highly appreciate his support during the Onboarding process.
Thank you for the great feedback! We're so glad Diego made your onboarding experience a smooth one. Breaking down complex features into simple, digestible steps is something we take real pride in, and it's great to hear that came through. Welcome aboard!
Sofia was instrumental in the successful launch of TEBRA. She demonstrated extensive product knowledge, provided excellent support throughout the transition, and offered valuable guidance on selecting features that best aligned with our practice needs.
Thank you for sharing this wonderful feedback! We're thrilled to hear that Sofia made such a positive impact during your Tebra launch. Guiding practices through transitions like this — with the right features, the right support, and the right expertise — is exactly what we strive for. We'll be sure to pass your kind words along to her!
Great EHR and Onboarding Experience! I have not had a positive experience with an EHR prior to onboarding with Tebra. Angelica and her team have been amazing throughout this experience. The communication and follow up is very clear and organized. I never questioned where we were in the process, or what was next. I have now successfully completed day 1 using Tebra with my patients and it's been very smooth and my patients are very happy.
Thank you so much for sharing this! We're thrilled to hear that your onboarding experience was smooth and well-organized—that's exactly the experience we strive to deliver. It's especially wonderful to know that day one with your patients went so well. We look forward to continuing to support you and your practice!
Diego did an awesome job helping setup my Tebra EMR. He was always very patient & had the answers to my questions. The system is very easy to maneuver your way around the EMR. I really like the ability that Tebra is able to be shared on the internet with the scheduling links for my patients.
Thank you for this wonderful feedback! We're so glad Diego was able to make your Tebra EMR setup a smooth experience—patience and expertise are exactly what we aim to bring to every interaction. It's great to hear that you're finding the system easy to navigate and that the online scheduling feature is already making a difference for your patients. We'll be sure to pass along your kind words to Diego!
Valeria is spectacular. Every time I show up to one of our onboarding things she helps me do things so calmly-- I feel like she is so supportive of my mistakes that I am more comfortable asking questions and learning with her!
Thank you so much for taking the time to share this wonderful feedback! It truly made our day to hear about your positive experience with Valeria. Knowing that her approach has made such a positive impact on your onboarding experience truly means everything to us. We'll be sure to pass your kind words along to team! If there's anything else we can do to support you along the way, please don't hesitate to reach out. We're always here to help.
The exceptional staff who assisted me with onboarding made my experience the best!
Thank you so much for sharing this, it truly made our day! We're thrilled to hear that our onboarding team made such a positive impression. They work hard to ensure every new customer feels supported and confident from the very start, so your kind words mean a great deal to us.
It does what it is supposed to do and with ease
Thank you for taking the time to share your feedback! We're really glad to hear that our product is hitting the mark—doing exactly what it should, and making it easy for you in the process. That's precisely what we aim for!
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