HoneyBook

The app is starting to get glitches and…

The app is starting to get glitches and it doesn’t work properly. Not a fan anymore.

Organized, Professional, and Always Getting Better

The automation has been a game changer for my time. Payment reminders, follow-ups, scheduling. Things that used to eat up my evenings now run in the background while I focus on cooking and actually growing the business. I close bookings faster and nothing slips through the cracks anymore. What really sets HoneyBook apart is how constantly they improve the platform. There is always a new feature or update rolling out that actually makes my life easier. You can tell they listen to the business owners using it and they are genuinely invested in helping us succeed. It never feels stale or forgotten. It keeps getting better, and that kind of ongoing support means a lot when you are trusting a tool to run your business. If you run a service business and you care about being organized and professional, this is worth every penny. It made me look like the business I always knew I could be. I recommended HoneyBook to all other small business owners I talk to.

Prices keep increasing to raise capital…

Prices keep increasing to raise capital for future changes revolving around AI. Used to pay $35 month now it’s $129. I had to cut back to the simpler plan as I am looking at other crm. HB is definitely geared to photography it would be nice if it were adapted to others like DJs or rentals. I also don’t like how changes just happened. I had a several list of items and proposal and they randomly went into legacy, and I have to re-create some of them

I’ve used it for years!

Only CRM I would use. HoneyBook is the best!

Overall I really love HoneyBook

Overall I really love HoneyBook. The one downfall is the way to break up payments. As a venue we do $500 as the first payment and then do monthly payments with the final payment due 30 days prior (month before their wedding) there is no easy way to do that currently so I have to put the $500 in and the. Manually change each month payment to the 1st or 15th through their entire engagement. Which can be more than 12 payments.

I've been with HoneyBook for 7 years…

I've been with HoneyBook for 7 years now and I have seen them improve each and every year. As a venue offering decor, planning and bar services I am able to keep everything organized for everyone on my team with little effort beyond the setting up phase. I highly recommend HB for venues.

They are committed to making you pay for more than you need

For years, I loved HB. But since you’ve implemented a bunch of changes, I'm forced to pay for a large number of features that I don’t even use. There needs to be more subscription options. I feel as though HB has actually abandoned the small business owners who used to use HB because of its unique and intentional subscription offers. It’s what made HB unique. The basic plan use to cover all of my needs. But because it only offers one active scheduler now, I am forced to pay almost double for a ton of things I don’t need or want. HB knows that it’s easier for loyal customers to just pay the obnoxious increases instead of moving CRM’s, so instead of honoring us, you’ve taken advantage and made what some of us actually need out of reach, so we can pay for all of the changes and “upgrades” that were made even though we are not the ones using them. The customer service is terrible, no one actually cares and only gives repetitive answers. No one actually asks “how could we make this better”. They’re professional stonewallers. And there’s no way to talk to someone on the phone. They could literally not care less. As a long time customer, I’ve never been more disappointed in a company’s lack of care for their loyal customers and their commitment to taking advantage of them. If HB actually cared about its customers, they would provide more subscription options that actually suit different business needs because at this rate you pay $35 for less than the most basic version used to come with, and have no choice but to pay for all of the features if you want more than that. You sell it as if there’s an in between, and there’s not. But there used to be, and it’s genuinely a disappointment.

User friendly

User friendly, access to capital, fair terms, organized and client friendly.

Can’t run my business without it.

I’ve used this for event booking

I’ve used this for event booking, contracts, and invoices. Great service. Easy to use.

I've used Honeybook for over 6 years…

I've used Honeybook for over 6 years now and it makes my business seamless and adds professionalism to my invoices, prep guides, and more. I recommend to photogs all the time. :)

Love all the updates and ease of…

Love all the updates and ease of experience!

James MontgomeryUnited States · 1 review · Experienced 2026-08-22 · Posted 2026-08-22

HoneyBook is a game changer.

Since 2019 Honeybook has helped me streamline my business even when it was just a side hustle. The platform has continued to evolve and it’s been a pillar to the success of my business as I transitioned to full-time entrepreneurship late last year. If you are looking for a platform that’ll help you simplify workflow and automations, HoneyBook is that and so much more.

When I first started using Honeybook it…

When I first started using Honeybook it was descent. I'm not sure what has happened to the product and the company but it has been nothing short of a nightmare, I wish I never partnered with them and chose an alternative CRM. I have major problems on a daily or weekly basis and few issues are resolved. Unfortunately, most of the issues affect the client experience and make me and my company look unprofessional and I've literally been able to track lost revenue/clients directly related to the malfunctioning tech of Honeybook. To make matters worse, you're always speaking to a bot until you get through to a human. Then you have to reexplain everything and then they tell you to do a, b, d, and get back to them. So they give you a bunch of homework/troubleshooting to do, they ask you to basically recreate the issue and screen record the whole process. It is so time consuming and annoying. That is not how things should work. I am the client, I told the company the issue, they should resolve it. They immediately send the ball back to your side of the court and now you're spending more time and energy trying to fix the problem that their tech created and that you're paying for. Then they have the nerve to raise the price unannounced. Same tech, same problems, more expensive. I recommended a few people to honeybook and they're hitting me up with problems and questions and I feel so bad because at the time my experiences with honeybook were for the most part positive. Now I just warn everyone to steer clear at all costs and recommend 17hats or literally anyone else. It's been on my to-do list to switch over to another CRM but I just haven't had the energy or time but with every new glitch, error, malfunction and then the price raise, I feel more motivated than ever to start the process. I can not emphasize enough how bad this platform is and the response you get. This tech should help me make money or at least stay organize and it has literally cost me money/clients. Horrific Platform, avoid at all costs.

Overall Honeybooks is extremely…

Overall Honeybooks is extremely convenient. Some partitions take some tinkering to navigate but once you get the hang of it the flow is great! I’m just waiting for better embedded mockup features or Canva connection for Event Planners and Designers.

HoneyBook is becoming way too expensive

I have used HoneyBook for years, but the recent price increases are making it hard to justify. HoneyBook frequently raises rates under the guise of adding new features, but these aren't tools my business actually uses. I wish they offered a tiered, 'basic' package so users could pay only for what they need and upgrade for advanced features. Additionally, the platform creates significant vendor lock-in, as it is incredibly difficult to migrate contract histories out of the system. Sadly, I am now planning to transition away from HoneyBook soon.

Katherine PinaUnited States · 1 review · Experienced 2026-08-19 · Posted 2026-08-19

Flexibility

Flexibility of being able to work off my cell phone, as well as integrations for my website, and being able to create smart file proposals, invoices, and so much more. I would recommend HoneyBook to any photographer or videographer when conducting business.

Emm EszUnited States · 1 review · Experienced 2026-08-17 · Posted 2026-08-17

Horrible

Horrible. What happened to it. I use to be able to get a pdf sent to me of invoices now after paying I still can’t. Crap service

A Game-Changer for My Business

HoneyBook has truly changed the way I run my business for the better. It keeps me organized and on top of everything—from client communication and follow-ups to agreements, payment plans, and finances. I’ve tried other CRMs, but HoneyBook has been by far the best fit for my business. It makes running the behind-the-scenes side of my business so much easier and more professional. I highly recommend it to photographers and other small business owners!

Very little support for those…

Very little support for those transitioning their entire business over. Timeline genius “integration” was way over sold…. It allows us to copy and paste a link…. That’s not integration. I do not like the built in scheduling system but our existing one doesn’t work well with honeybook. If would be nice if there were regular webinars, education and events to help users use honeybook to its full potential WITHOUT having to spend thousands more on a “Pro”.